Sad and upsetting though it is to have our unblemished reputation trounced like this, we have to say that we were waiting for this review to happen.

The reason this guest has given us such a bad review is because we charged her for causing substantial damage in her room and for behaving in a disrespectful and selfish way. Disregarding health and safety and ignoring internal No Smoking Signs.

We are sorry that this guest felt it necessary to lie about things such as the room being small for a double room and being cold in the dining room. All our rooms have been approved by the AA and local fire authority and certainly fall well within the size criteria for a Four Star Highly Commended Guest House. This guest stayed in our Luxury Twin Room as a single occupancy and we fail to see as a single occupant why she felt that the room was not large enough. Dispite the fact that she refers to "we" in her review, she was alone, though accommpanied by her parents who stayed in another room.

On their first morning down for breakfast, it was a lovely day with the temperature being predicted at a lovely 19 degrees. If this guest felt cold, we are not surprised as she had slept the whole night with both large windows wide open. She also arrived down late for breakfast wearing very little & with soaking wet hair. At no time did she ask for the window to be closed.

The only thing she told us was that she was in a rush to get ready to go to the family wedding, and said that she would not stay for breakfast. As a nice gesture we said she was welcome to take a cup of tea or coffee up to her room and if she could hang on for a couple of moments we would make her some toast to take up to her room, which she accepted gratefully.

Because the Bees Knees is our home, and because we have high standards throughout, we have a zero tollerance to smoking in rooms and damage that is caused by irresponsible or willful neglect. We are sorry that this particular individual has further embarrassed herself by adding lieing to her misdemeanors and hope that anyone with a modicom of sense would see that in the four years we have been trading this is the first review that has not been favourable and will see that this is a childish case of spitefull, retaliation with the intention to harm our umnblemished reputation.