To get access to the hotel, we had to call a telephone number and wait for about 10 minutes for somebody to come and let us in! When booking we specifically asked for a smoking room and were told they only had 1. (This room by the way, is via a shop front...!) Ok, that's fine, we all know how it is for smokers. HOWEVER, what we were not told was that the smoking room is not only VERY cold but the smell of damp in there is overpowering. The hotel is a 3 star AA approved but this must be in regard to the bar / dining area and the rooms that are non-smoking which on the web site and in the brochure do look very nice. Certainly the room we stayed in was not 3 star. The bathroom was freezing (no heating in there at all), there was mould around the bath, the ceiling was collapsing and the shower was luke warm. (No complimentary toiletries by the way and no hair drier.) Although there was a storage heater in the room, it was not on and I couldn't get it to work. We did have another electric heater that the lady who let us in to the room immediately switched on for us. The beds....well, what can I say. Lumpy and bumpy is a polite way of describing the mattresses. The bed linen was quite nice though! As for the carpet....hmmm......stains stains and more stains! Breakfast was ok....when they finally realised that we were there! (The breakfast room was like walking into the Marie Celeste...) We were given a full english with one round of toast and a couple of packets of jam/marmalade, orange juice and tea/coffee. Although there was cereal in the room we were not offered it. This room is most certainly not worth anywhere near the £65 that we paid. On the plus side, the Portuguese lady Maria, was very nice and she did initially try and get us to go in a no smoking room. Maybe just maybe, the hotel will get around to renovating this room, as it sure needs it.