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Holiday Inn Ipswich-Orwell – reviews, photos

3.0 of 5
The Havens, 2 Ransomes Europark, IP3 9SJ, England
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Holiday Inn Ipswich-Orwell
Ranked #16 of 24 hotels in Ipswich
3.5 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    10
    17
    10
    7
    5
Date Rating
London, United Kingdom
1 review
“Never again!”
2 of 5 stars Reviewed 23 January 2012

My wife and I are regular visitors to Holiday Inn hotels (Priority Club platinum) but having stayed at this hotel recently we could not believe that it is part of the same group. I am sorry to sound so negative but this hotel is in desperate need of a visit from a senior Director of HI so that they can experience for themselves the extremely poor standard on offer. From the resaurant with its poor service/food and an ambience of zero, to a bed mattress that literally had the springs sticking in our backs and various other negatives inbetween. Our main concern is that the stay has soured our relationship with HI as a whole due to the uncaring response when we expressed our concerns during our extremely disappointing stay. My advice to anyone thinking of staying here is DONT!

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask icos124 about Holiday Inn Ipswich-Orwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinton O, General Manager at Holiday Inn Ipswich-Orwell, responded to this review
26 January 2012
Dear Sir, Thank you for your feedback after your experience during our very busy season. I have shared your comments with my management team and confirmed that a busy period is no excuse for inadequate service or product. It is unfortunate that your response has been dealyed as we have made large improvements to our customer experience as proven by our positive Trip Advisor comments and highest guest satisfaction scroes.
Please feel free to contact me at the Hotel if any further clarification is required, as we would like to have the opportunity to show you our improvements.
Kind Regards
General Manager
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Chippenham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent”
5 of 5 stars Reviewed 20 January 2012

We had a fantastic room not sure where some of the other reviews are coming from. Cannot fault anything it was absolutely excellent and great value. Would have no hesitation in staying again.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 101Rosemary about Holiday Inn Ipswich-Orwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Very good, brilliant staff.”
5 of 5 stars Reviewed 15 January 2012

We stayed for one night and overall enjoyed the experience, the room was brilliant as we were upgraded being in the priority club, there was a fridge in the room and other creature comforts, flat screen tv, plenty of towels, nice and warm, clean and quiet considering the adjacent A14, the staff were superb, paticularly on check in, would stay again great value for money.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Abs89 about Holiday Inn Ipswich-Orwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinton O, Guest Relations Manager at Holiday Inn Ipswich-Orwell, responded to this review
26 January 2012
Thank you very much for your positive feedback.
We are looking forward to welcoming you back to our property in the future.
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Glasgow, United Kingdom
1 review
“Excellent break”
5 of 5 stars Reviewed 13 January 2012

My Husband and I have just returned from spending a weekend at this Hotel and it was like visiting friends we were made so welcome. All of the staff were very attentive. The General Manager welcomed us when we arrived and as we have bben staying there regularly while visiting family in the Area upgraded our room as a gift for choosing to return to his hotel. It was very much appreciated. All of the Dining Room and bar staff were pleasant,attentive and very helpful and made our stay very pleasant. Not forgetting the Chef whose food was cooked well, hot and presented in a way which encouraged you to enjoy it. We will definitely be returning to this hotel again and would recommend it.

Room Tip: We have stayed in several rooms which have all been very comfortable, but the executive rooom we wer...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 779RandB about Holiday Inn Ipswich-Orwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Good hotel”
4 of 5 stars Reviewed 11 January 2012

Good online price, on arrival every thing prepared. Was not recognised as PC plat on arrival, but found a letter in the room detailing special toiletries/washing soaps and free internet had been provided...Oh and free beer ...
Was impressed with the resturaunt staff very attentive and kept beer glass topped up.
Room was ok.
Sited on industrial estate some bars/shops about ten mins walk into the city.
Generally very happy and no complaints, would stay again.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Engineering_traveler about Holiday Inn Ipswich-Orwell
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Additional Information about Holiday Inn Ipswich-Orwell

  • Holiday Inn Ipswich
  • Ipswich Holiday Inn
Address: The Havens, 2 Ransomes Europark, IP3 9SJ, England
Price range (per night):* INR4,291 - 8,861

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