This hotel in nothing special but clean, and this may be picky but I am a business traveller and spend a lot of nights in Holiday Inn's - this is the only one that never upgrades my room. It is the normal policy of HI to upgrade, on my last visit they told me the restaurant was not open because it was quiet - but when I asked if my room had been upgraded they told me in the same sentence they had no rooms left ????
It also advertises a beautician for things like massages or pedicure - what they dont tell you is only on a Wednesday night and a Friday night. Not what I would expect.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
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Dear Guest,
Thank you for taking the time and trouble to post a response following your recent stay at the Holiday Inn Ipswich.
We always try to upgrade guests wherever possible, however on some occasions all our Executive Rooms are already taken, even though the hotel might be quiet. I would also apologise that the beautician was unavailable during your stay.
I do trust you will not be deterred from returning to our hotel and I look forward to welcoming you back in the not too distant future.
Yours faithfully
Paul Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
