I like to write a fair review of what I found to be true and the word that comes to mind for me in a word is disappointing and I was surprised it is rated 4 star. I have included a view from the front bedroom window to show where this is located too. The front of hotel is appealing and inside they have some nice oriental ornaments and replica furniture dotted about the place which generally gives it a nice feel. On entering we were told breakfast is between 8.30 and 9.30. Fine, great but I was surprised to be asked exactly what time we would be coming in this 1 hour time slot???, so I asked if 9am was alright and he said it was. I was almost expecting to be asked what I wanted for breakfast too, but I wasn't (and actually wish I had been as it would of given him chance to go shopping!) In the morning although the menu states they do a fish option on a vegetarian option...on asking the gentleman for this he went away to check only to come back with no fish or no vegetarian choice. it may well be worth advising them well in advance if you have this dietary need or requirement, although hamborne food hall and deli do a delicious breakfast and it is just a few minutes walk away. Overall it is fairly clean though I didn't really appreciate finding a used can of someone elses shaving gel next to toilet and large dusty cobwebs on ceiling. I wondered why was there a large plastic fan in room in middle of winter? Cheap large plastic kettle was hard to fill under sink tap. No other drinks except cheap tea, coffee and uht milk, no sign of a biscuit or hot chocolate sachet, and large cheaper end east of eden shower gel and shampoo only toiletries on offer. I did expect a little bit more for a 4 star and although my review is not meant to put anyone off from visiting, I personally would not return or recommend this place