booked a room at this 'hotel' for one evening with booking.com. was greeted on arrival by the tattoo man who's first words to me were that he did not recognise our name for the booking. His business partner arrived and asked who we had booked with, when I said online wit booking.com he sucked in his breath and said what did I expect then, I should have booked with him direct and that he had no rooms. He said that the problem with booking online with an agent was that they expected him to check his emails all the time - and that it was unreasonable for an agent to expect him to do that. Then he kept saying it was our own fault for booking that way and that as we were in a rush to attend a family party we should hurry up and start looking elsewhere for somewhere to stay. Luckily it being September we were able to literally walk across the road to another B&B where we were immediately made to feel welcome. I have never encountered such poor customer service from a B&B in my life - although having seen the state of the scruffy interior during the short time I spent in the lobby it was possibly a very lucky escape. I suspect there is very little repeat custom unless shabby, dirty, rude and unhelpful is your thing.
- Jenivore Hotel Conwy
