This has to be the worst hotel I have ever stayed in and I stay in a lot of hotels as I travel with my work. When I reported my experience to my organisation who were paying for the accommdation they contacted the booking company who contacted the hotel who gave a reponse which was full of lies and untruths. But this was not at all suprising as the two owners a Scottish man and Asian lady were also very rude throughout my two day stay, so it was understandable when his replies contained lies and untruths with not an ounce of Customers Services. Do yourself a favour and DO NOT STAY.

I had to leave for a better place. The price was good but not anything else, sorry.

Stayed at the Cortlands Hotel for 2 nights in early October as I was at a conference at the Devonshire Centre over the road so for location it was tip top and not even 45 seconds away.

The Scottish manager and Asian lady co-owner were freindly enough however the Courtlands is dated, grubby and dingy and it could do with a revamp and update to bring it up to date/ into the 21st Century . On my first night I went to take a shower before going out and the fitting holding the showerhead came off the wall with the shower head catching me on the head. I asked to be moved to another room as I wasnt happy which the scottish manager did immediately but when I went to reception before going out for the evening the Asian lady joked that the shower head should have "knocked some sense into me!" Insulting or what!

We got a deal as there were 11 of us which included our evening meal(dinner) bed and breakfast. Breakfast was in my opinion average with a greasy warm small full english but a plentiful supply of hot toast however the evening meal was 4 courses and reasonably presented with a choice of 3 entrees, starters, mains and desserts. The decor in the restaurant was dated around the 1980's and the piped music was the epitomy of cheese but overall i would say the food was of an acceptable standard.

The rooms were adequate with tea and coffee making facilities and a TV. The bathroom unfortunately was a little grubby with an extractor fan that was still going 15 minutes after the light was switched off . I slept soundly but that may have had something to do with the long days at conference and the alcohol consumed in the evenings.

Until the Courtlands in brought up to date and the staff have undergone some customer care courses I would spend a bit more money and book somewhere else if you want an acceptable level of cleanliness and comfort.

I went to this hotel after finding an ad on spareroom .com.This asian lady was over freindly and happy to help initially and I was on weeks notice stay.But after 2 -3 days she suddenly raised the price from 90pwk to 120pwks and when i objected she asked me to leave staraight away.After two days when decided to move somewhere else she asked me to pay full month.I was really in tears .she took advantage of my situation and cheated me.

I will advise dont go on the fisrt smile they give you they will cheat you whenever they get chance.worst place to visit.The scottish man is very rude and the lady herself is like keeping an eye who she can cheat and take money.Not a professional place at all.wosrt i have stayed.