Thank you very much for your constructive comments and you make some very valid points which I shall certainly try and address. The hotel does not have central heating and mostly does not need it. We have temporarily replaced the inefficient storage heaters with portable heaters but are looking at other heating in the rooms for the few months when the hotel needs it.

Regarding the curtains, we have black-out curtains in most and have been experimenting with black-out blinds but this proved something of a disaster....the only one still surviving is in the bathroom in room 105. Net curtains have been mentioned in a few of these reviews but equal numbers of guests have commented that they prefer not to have them ... most of our rooms are not overlooked.

I am having to live with the complaints about the squeaky floors. This is a grade 2 listed building and squeaky floor boards come as part of that package. We have experimented in a number of rooms with laminate flooring and real wood flooring but the squeaks will not go away even when we screw (not nail) the floorboards down.

Regarding the ceiling lights not being eco friendly, I have to agree. In fact we introduced eco friendly lighting in all our bedrooms and were inundated with complaints that the rooms were dark or the lights took too long to brighten up. In most rooms we use halogen lighting on the ceiling and eco friendly lighting for bedside lighting

I have to admit that we do desperately try to be eco friendly but you might be interested to read the hotel blog about our disastrous attempt to introduce eco friendly toilets into our rooms .... and I now learn that our (eco friendly) showers may well be using as much water as the baths which we have been trying to replace!!!.

Finally, thank you for your comments about our staff and I am glad that you found them very helpful. We also feel that we have the breakfasts sorted and some nice toiletries in the bedrooms along with tea/coffee making facilities....not to mention the flat screen TVs (cannot wait for Eastbourne to get digital TV as we don’t even have Channel 5 yet) and the DVDs complete with our own DVD library

PS I can assure you that we are fully compliant with H&S regulations....and fire and water and waste and insurance.... and every other blessed regulation that the government throws at us.