We stayed at Hordaheimen in April 2011. They were doing renovations and we were given a small room with no working aircondition and no possibility to open the window. The hotel was full so we dcouldn't change room and since it was 10 pm we were not up to try to find a new hotel.
We could not really open the door to the corridor to air it out now and then since there was quite a lot of drunk people staying on our floor. The room got incredibly stuffy so we could hardly get any sleep (we gave up at 6 am which was three hours earlier than intended).
However, the most appaling thing was that when we checked out the receptionist says that they were fully aware of the state of the room - other people had also complained and for them had opened the window! Something they didn't do for us. He could not/didn't want to take our complaint so we had to write the hotel management later. We eventually got a refund but it took us one month of e-mailing to get it.
- Best Western Hotel Bergen
- Best Western Bergen
- Bergen Best Western
