Make sure you get the refurbished rooms. They can assign you an old one, having very poor standard as they are old. Otherwise OK breakfast, good location (in center), nearby parking if you have a car.

Nice and plesant service
Good bed an OK room. Fresh design. Nice bath.
Best: Very cental in down town Arendal
Least: A lot of trafic noice for the street

We stayed almost a week here. Here are the highlights:

-breakfast served from 7-11 and included in the room price, this really helped as it is very expensive to eat out in Norway;
-very friendly and helpful staff on the front desk;
-rooms have a 'loft' which is cute for storing stuff, or kids;
-if you are travelling with kids, they seem really kid friendly, even had a play room with movies, wii and loads of toys.

No downsides, it's all good.

Top tip: don't pay the excessive prices for laundry - this is a laundry right opposite that will do it for about quarter of the price.

We came from America and stayed in hotels all over Norway. This hotel was on par with the other hotels.
Excellent breakfast, small comfortable room.
I think some of the other reviews were unfair given the circumstances
The people we dealt with were very accomodating as were most we found in Norway