OK - I DEFINITELY should have read Tripadvisor before booking this place! Unfortunately I didn't know about it, but just went by the website which though simple, looked appealing. It had no link giving reviews from guests, and I honestly did not expect negative reviews from what I saw on the site. Don't be fooled by the website!!!
I should have paid more attention to the first "hint" of bad service when I first booked! I was obviously hoping it was a bad day for the guy. I initially booked 1 room for three online two months prior to needing the accommodation, but within 24hours, prior to getting a confirmation, we decided to go for 2 rooms. I decided to call to inform them of our change of plans thinking it would be easier. The man answered the phone without saying his name, or stating it was "Villa Frogner". I had to ask who I was talking to, and got a cold response, then telling me they couldn't change my booking by phone, but I had to write an email! Assuming I had come to reception in the Villa I couldn't understand why they couldn't just change the information in their computer! I agreed to write an email though it was more work to explain and I was somewhat confused by their attitude!
The day we were to arrive, I got a call confirming we were coming and asking when we were arriving. I thought that was ok, though again - the communication was abrupt on the phone.
We arrived at the place only to find the office locked, no-one around and no information telling guests what to do. Thankfully I had received the door code with my booking confirmation. I called the number on the door of the office, and talked to the person that had called me (the manager!) and was told I should call him up again in 5 mins and just to wait!!!!! Where should we wait i asked? (on the doorstep with all our luggage after driving for hours, and having picked up my friends from the airport having flown from the other side of the world!) There was only 2 chairs in the hallway, and I already had a bad feeling after the phone conversations I had. We were all tired and hungry and received no welcome to this place at all!
A few minutes later from the back of the house comes a guy who was obviously painting! No "welcome or smiles" either but he said to follow him in.. He found a key in an envelope on a table in the hall and took us to one of the rooms on the other side of the house - where he was painting in the bathroom. T.V was on (no comment as to what). He said very little and didn't offer to help with carrying anything. He said he would be finished painting in a while... The room was plenty big enough, beds made etc, newly renovated but small bathroom.
The curtains and day bed covers were old and shabby, as was all the furniture. Old tv, small leaky fridge, two light bulbs that didn't work and plastic plant full of dust! No closet or anywhere to hang clothes. This room felt like an "add on" as you had to pass through the back door which had locks on it, go up stairs to only that room which overlooked a bunch of junk in the yard below (belonging to the Villa!) I later found out there was no over-mattress on the bed and I could feel the springs when I lay on the bed to sleep! However, I did sleep reasonably despite this.
My friends room - completely on the other side of the house, was nice enough though smaller than min, with a little balcony, a satisfactory bathroom and a closet. Again pretty shabby in some of the furnishing, but clean enough...
I'm not sure why we weren't given rooms together when I asked for it, and we booked 2 months earlier. I was rather irritated at not having internet in my room seeing it's advertised as free throughout on the website! The response from the owner was - if you have a mac it will work in your room!! Well, - I have a mac and it doesn't work on it, or my iPhone! Oh - was the only response I got! There was little effort to correct the situation, except to say they have had problems in that room (of course - it's almost outside) and I only got asked if I could rather just use the internet in my friends room, or change rooms with them! Unbelievable. NO, I said - we both need to use the internet, and we will not be in each others room all the time when we both need to use internet!
No information pack or booklets were available to find our way around the city either. Asking where eating places, and directions and attractions/maps were was like a big hassle and the boy trying to help us (a foreigner who barely spoke English) had the task to take care of us and inform us of everything relating to both house and town. Poor him. a sweet guy who was placed in the wrong job. He was the maid, maintenance guy, fixed and cleaned up breakfast and did everything while the manage just sat on his butt in the office on the internet "when" he was there!
I don't blame the young guy at all. How could he be expected to explain everything when he barely could speak English. He hardly knew Oslo seeing he'd only been in the country 6months, and couldn't be blamed for not knowing where everything was, but the lack of service and getting the response "just ask if you need something" when we knew nothing was crazy! To have to ask - when is breakfast, is there a washing machine, can we make food or coffee/tea, was all information that could have easily been printed up and in our rooms to avoid such irritation. Brochures on local attractions etc is also an "obvious" for a place like this!
The service was UNBELIEVABLY bad. I was embarrassed to have my friends stay here and pay so much (I live in Norway).
Breakfast was a basic continental with cereal, bread and spread - the same every day (we were there 4 days) and there was only instant coffee and earl grey tea. Neither appeal to me. I would have though it standard to have a coffee machine at least.
The location and ease to tram, the city and the local shopping area was all great, as well as the known Vigerlands park.
The actual Villa was lovely but very overpriced for everything we didn't get! There wasn't even anyone there at "check out" to take our key or check how our stay was!
There was a definite "lack" of a woman's presence in that place in every area.
