I had a last-minute business trip to Oslo and due to some conventions in town I had difficulties finding any accommodations in Oslo until I was able to secure a reservation at this hotel.
I arrived very late in Oslo after a delay with my flight from Amsterdam and took the bus to Oslo as it stopped close to the hotel. After feeling a bit nervous going through this dreary part of the city I made it to the hotel, only to find the lobby full of disgruntled people and a very sour front desk (night) clerk. What I gathered was that these people were being told that there were no rooms for them. When I was finally helped, I greeted the clerk and showed her my reservation confirmation. She took the paper checked her system and then looked up and me and said "sorry, we have no room or mention of you." I told her that I had prepaid my stay and she said it was not her problem and that there were no other hotels in the area! I persisted with her and she then found a room for me in Lillestrom, about 25 mins away. I kept asking what was wrong, but I kept getting a response of "I am only the night clerk."
The following day I contacted the hotel manager. I asked her what had happened and how the hotel could have given my room away to someone else and she just said that the reservations crew had neglected to close the reservations system when the hotel was in fact full. Furthermore I got a simple "we're sorry for this" and that was it. Very, very frustrating. But what was most distrubing was that even after the hotel admitted to their fault and found me another hotel, they did not offer to cover my additional taxi costs, which is already very expensive in Norway.
In the end I didn't stay at this property, but I think that it was an omen in the end. What I saw looked ever so bleak and the personnel looked rather disgruntled. And the area was not very nice either.
Will I return? No way!