The room was so small it was difficult to open a normal size suitcase. There was a coffee machine in the lobby, but when I asked for cream or milk, the clerk simply said "We don't have it." When I went looking for breakfast, they informed us "We don't have breakfast, you have to pre-order it the night before." But when I checked in the night before, no one mentioned that breakfast had to be pre-ordered. In a country where breakfast is a usual part of any hotel stay, you would have thought some one would inform you if they operate more like an upscale youth hostel. The room was very clean, but the 'couldn't care less' attitude of the clerks and the lack of normal amenities makes this one to avoid unless you are looking for bare bones in a decent location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 January 2012
Hi Folkslinger,
Thank you for your feedback! I'm sorry to hear that you did not enjoy your stay with us.
We know that our room only concept is not for everyone – and are very sorry to hear that you did not receive the information you needed when booking your stay or when checking in.
Comfort Hotel Xpress is a low price hotel, offering compact rooms at a good price. Including in the rate is free coffee/tea, free Wifi and free gym. To be able to offer our rates, we include the basics and give our guests the opportunity to add what’s important to them.
We hope you enjoyed your stay in Oslo and hope to see you at another Nordic Choice Hotel on your next visit.
Thanks for taking the time to review us – have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC