For several years we used Lillehammer Radisson SAS Hotel when visiting old parents who live in the neighborhood. Eventually, service and standard was deteriorating and we have selected another hotel during the last 2 years.
In connection with my husband's 60 years anniversary we chosed Radisson Blu (which is the new name of the hotel) this time because we had many guests and among them 4 small children. The hotel is spacious and has plenty of room for active young children.
First, the staff is very friendly.
We had booked 3 mini suites for more space and a bit of comfort - we thought.
These mini suites must be called outdated:
Ugly stains on the carpet. One reading lamp beside the bed was out of function. The armchairs worn out and therefore uncomfortable to sit in. The drain in the bathroom was tight and the water flowed over the bathroom floor, especially far from the drain. Down the edge of the shower curtain we found mold. There were no wash-cloths in the bathroom (although the staff provided small towels on request), and no toiletry except from dispensers on the wall - unusual in suites. And we had to ask for a box of Cleenex. One child bed almost fell to pieces when the child was placed; we got it replaced late at night.
In addition there was a big party event in the hotel with almost 500 guests and heavy music, which ment a lot of noise. It was difficult for small children to sleep. It must be said that we were informed about the party and possible noise in these rooms in advance, but we did not really expect that heavy noise coming through the walls and wondows i a 4 star hotel rooms (suites) priced to NOK 2.700,-.
Our own party dinner was average and not worth the price. Nice restaurant staff though. Breakfast was below average: Poor chose, low quality.
We talked to the hotel manager at midnight, about the noise in particular. I must admit I was angry and a bit agressive. We got no exuses. If there was too much noise we coudl get another (smaller) rooms. Well, it was midnight - who wants to move families with small children and all the stuff at such time?
Then we got her final remar: We are not the target audience of her hotel!
We eventually got a 20 % discount on the rooms (which were quite expensive in the first place).