I´m glad we only had one night in this dump. Crappy service: We were going to a wedding, and asked the reseptionist where the church was. She send us to the wrong church. A bottle (1/2 liter) of coke cost 39 Nok. The room was in desperate need of renovation. Distroyed furniture, ripped curtains, that did not hold light out. No air condition, and lots of noice from the street outside. Toilet seet was broken, shower curtain digusting, hole right into the drain in the bathroom sink, dated tiles and colours. Worn paint at doors etc. Dirty carpet on floor. The hotels web site must be showing pictures from a different hotel, none looks like the one I saw. The restaurant was a funny mix of cheap copies of french wallpaper, brown 70s details, kitch pictures of Holly Hobbie-like girls on the walls and fake gold plastic. The people running this hotel schould be ashamed of themself, it is a disgusting, crappy, overprised place, and I will never stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 August 2010
Dear Sir.
First of all I would like to thank you for taking the time to give us your feedback from your stay with us. I truly regret that your experience did not add up to your expertations and I would like to give you my sincerely apology.
We take all guest feedback seriously, both positive and less positive, and we actively utilise all information we receive to improve the service and the product we offer our guest. I can ensure you that we have looked into our internal routines regarding several of your comments. We are constantly training our staff to be the best ambassadors for our most valued sources-our guests.
We are in a dialog to renovate and upgrade the hotel and hope that with a fresh hotel combined with our helpful and service minded staff, we will be a hotel you want to visit again.
Once again I want to express my apologies to you and welcome you back some other time.
Best regards
Trude
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC