The hotel as a building and location is far below our expectations. It is categorized as a five star design hotel but I have to say that that is just an average two or three star hotel.

Negative:
-The hotel design is extremely minimalistic that you do not feel staying in a five star hotel.
-The rooms are very small.
-The bathroom as a whole is very poor and old fashioned. Nothing works properly.
-The housekeeping is not doing their job efficiently. For example they took the dirty towels but did not put the new ones!
-The hotel is exactly 20 minutes by walk from the city center, not 5 or 10 minutes. Also, you may not feel comfortable around the hotel area if you arrive late.
-Overall if you think of the price and quality aspect; I would choose to pay some more and stay at Do&Co or Radisson which are located in the heart of the city.

Positive:
-The staff are extremely helpful. They are always there and help you for everything.
-The breakfast is okey
-Internet in the rooms are perfect.
-Complimentary chocolates are nice.

Although the hotel is beginning to show its age a bit (probably 25 years since its development), it remains a wonderfully comfortable and interesting choice of hotels in Vienna. The location is within sight of Karlsplatz and well-connected with trams. MIchel was at the reception when we arrived and later during our stay. He and other staff were incredibly well informed and helpful. Because we paid a special rate (Euro 59 per night) breakfast was not included. The rooms are comfortable and very well designed. The garden is a particularly pleasant and attractive space.

Very pleasant hôtel near Karlplatz. Beautifull bedrooms, efficient free wifi access, nice and English speaking personnel, and, Keita. Keita, is THE barman of Das Triest. Do not stay at Das Triest without passing by Keitas's bar. Keita makes wonderfoul delighting cocktails in a true Charlie Brown movie ambiance.

Booked a "package" with BA.com - excellent value hotel. The room we had was supurb - yes there are trams passing and very frequent intervals but it is a city! The location is ideal for the city. Service and attention at breakfast was first rate, the food was high quality and excellent choice. We ate in on one night and whilst the price was high it was excellent value with good food, well presented and attentive service.