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Strudlhof Hotel & Palais – reviews, photos

4.0 of 5
Pasteurgasse 1, Vienna 1090, Austria
Hotel amenities
Strudlhof Hotel & Palais
Strudlhof Hotel & Palais
Strudlhof Hotel & Palais
Strudlhof Hotel & Palais
Strudlhof Hotel & Palais
Strudlhof Hotel & Palais
Ranked #81 of 352 hotels in Vienna
4.0 of 5 stars 152 Reviews
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152 reviews from our community

    Trip type
Traveller rating
    51
    82
    10
    5
    4
Date Rating
Santa Barbara, California
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“hesitant”
4 of 5 stars Reviewed 23 February 2011
2
people found this review helpful

I can neither recommend nor specifically not recommend this hotel to someone else, but unfortunately I had to choose thumbs up or down.

The beds were comfortable although in my room, there were just two twin beds pushed together, which would not be comfortable for a couple. The breakfast had a lot of variety and I ate well, but the bread was stale. It would be better not to have 10 kinds of bread but maybe 3 and have them be fresh. There was free internet, but I do not know if that comes standard or just with the rooms reserved for the conference. The hotel was okay for the price of 84 euros, but that is a rate for the conference attendees. I do not think it is worth much more than that.

The most worrisome aspect was the fact they don't seem to write anything down. I read about miscommunications on tripadvisor and actually witnessed a pretty nasty one. The couple were trying to check out and said they canceled the last night of their stay on arrival- more than 24 hours in advance. First the woman said they didn't do that and them moved on to trying to tell them a deposit is taken for the last night, which based on my communication with them just isn't true. I walked away feeling relieved that I hadn't experienced such an expensive negative reaction.

When I went back to request a cab reservation, the receptionist took my name on a scratch piece of paper. But when I returned for my cab to the airport, there was none! And the new receptionist took up a clip board and said I hadn't ordered one! I was shocked, but I eventually made it to the airport.

In short, I would not recommend this hotel because of the apparent lack of organization and risk of miscommunication. It is an okay deal if you get a reduced price.

  • Stayed February 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
strudlhof, Manager at Strudlhof Hotel & Palais, responded to this review
2 March 2011
Dear Guest!

Thank you very much for having chosen the Hotel & Palais Strudlhof while staying in Vienna for a Conference! I hope you had a safe and pleasant trip home.

Furthermore I would like to thank you for having taken the time to share your experience on Tripadvisor, though your comments weren’t really pleasant for us to read. Please be assured that we do appreciate your comments and only through constructive and honest guest feedback we are able to improve our services!

I have already discussed your feed back about the breakfast and especially the miscommunication at Front desk with the responsible head of department. Re-training for all front desk staff will take place immediately and internal procedures have to be looked at. Please accept our sincere apologise for all the inconveniences caused!

I really hope, that you will give us another chance and would be happy to personally take care of your next reservation.
With kind regards from Vienna
Brigitte Joo /Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A very pleasant experience. Great value for money”
5 of 5 stars Reviewed 30 January 2011
1
person found this review helpful

This is a hotel really deserving its four stars, little away from the city centre, but near the University, the Lichtenstein and the Freud museums. Ideal for a business trip. Although I booked a single room, my room resembled rather a suite ( an advantage of travelling off-seasons?). The free w-lan and a proper writing table were very much appreciated. The bathroom was elegant, modern and clean, with a separate WC. The complimentary toiletry of good quality. The personnel at the concierge is very friendly. But the real highlight is breakfast, which can compete with a five star hotel. There is such a great variety of fresh (not packaged or industrially produced) savouries, pastries, cakes, fruits, salads, cheese, ham, etc. that you think you are at a reception. I stayed four days, which I really enjoyed. On the whole very good value for money and a pleasant experience.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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argyll
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“quiet but smart neighbourhood”
4 of 5 stars Reviewed 14 September 2010
1
person found this review helpful

This hotel is mainly a business one but it suited us for a stay of 7 nights for a holdiay to Vienna. It is in the university/medical area about 30 minutes walk from the centre but is well served by the excellent streetcar (tram) system. Breakfasts were included and this was very extensive and set us up well for the day, everything from fresh fruit, cold meats, cheese, cakes as well as the usual cooked stuff. The staff we encountered spoke excellent English and were very helpful with advise about getting about and tickets. We had 2 complaints. We were initially allocated a smoking room and this was very smelly. They could not offer another room that night but next dayour bags were taken to another which was much nicer. There are 2 non smoking floors but even so there was always the smell of stale tobacco smoke in the corridor and even in the lounge/reception area which was non-smoking as well. The other complaint was the poor quality pillows. We asked for more twice but did not get them. We managed by using other things in the room. Even though it was quite full we never saw many other people around especially British and that suited us just fine as we wanted to experience the Austrian way of life. This we found to be very clean, friendly and cultured. A great city to visit as a tourist.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NY.NY
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
“there are better hotels in vienna”
2 of 5 stars Reviewed 6 April 2010
2
people found this review helpful

this hotel is too far, too small, and the front desk staff is not helpful. stay in town where you can walk to the sites. the price, however, is good so if price is your guide, may be ok. long walk to town.

  • Stayed March 2010, travelled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Geneva, Switzerland
Senior Contributor
45 reviews 45 reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
“Reasonable for business trip”
3 of 5 stars Reviewed 26 March 2010
2
people found this review helpful

I was here only for two nights - nothing special, quite OK. Their taxi service to the airport is a good deal. Food is good. Asked for other pillow, response was that they never heard before of such weird request (and did not have another pillow).

Stayed December 2009, travelled on business
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Additional Information about Strudlhof Hotel & Palais

  • Strudlhof Hotel Vienna
  • Strudlhof Hotel Palais
Address: Pasteurgasse 1, Vienna 1090, Austria
Price range (per night):* INR6,833 - 13,274

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