Management and Staff
On arrival the receptionist treated us correct but was not terribly friendly, her English wasn't too good. The check in went good. Payment by card was possible and went correct and without problems. Also the other receptionists were not always friendly, for example we were thrown out of the lobby one day for talking while the receptionist had to work...
The people who have to take care of the breakfast were okay, you actually hardly notice them.
Location
The location of the hotel is convenient, it's close to the tramstation of line 43, which brings you to U-Bahn at Karlzplatz. You can reach the tramstation in just a 5 minutes walk. Then you need a 10 minutes trip by tram and you're actually close to all the sights of central Vienna.
Bedrooms
The room was actually huge, it's more like an appartment, though it has no kitchen. It has a little living room with a sofa and there's a table with 4 chairs. The room had space for 5 people, eventhough we were just 4. The room was renovated, though the closets were not extremely stable. The room was taken care of and clean, though they are very tight with the toiletpaper.
Food
The breakfast was good, There's different kinds of bread, ham and cheese, jam, pate, cream cheese, salami, coffee, tea, milk, hot milk, cereal, cake. The only thing you absolutely shouldn't take is the juice, because it's simply not worth drinking, you better drink water as it tastes the same as their juice.
Services
The hotel does have wireless internet access, for this you need to go to the lobby, but as said you shouldn't talk too much there. They also have a computer you can use for 15 minutes for free. On the first floor there's a space where you can use your own laptop or phone to surf the internet, whithout being scared for being thrown out.
Conclusion
The hotel was reasonable priced, offered good rooms, good beds and good breakfast, it was clean and taken care of. It's an advisable place to go if you go staying in Vienna, taking into account the value it offers for the price you pay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC