This hotel is awful. It took 30 minutes to find our room and it turned out that we were in the run down apartment block next door!!! Decor was terrible, it felt like we were in the 1930's - and not in a good way, finding it difficult to find the appropriate words to describe the room. To call it 4 star is crazy - possible MINUS 4 star.

The only positive thing was breakfast in the main hotel was reasonably good.

The pluses:

Kaiserpark Schönbrunn has the friendliest staff I have ever met. They really make an effort to know and to serve their guests.

The breakfat is good.

The location is good: Subway station is close by and of course the Schönbrunn palace is only a short walk away.

It is an old building and therefore the rooms are very tall.

The rooms facing the inner courtyard are totally quiet.

The minuses:

I don't think it is really a 4 star hotel, as it says. In my opinion Kaiserpark Schönbrunn is a good 3 stars hotel.

Only the rooms facing the street have air-conditioning. The rooms facing the inner courtyard do not have air-conditioning. This might be inconvenient during the summer.

The beds could be more comfortable. I have a bad back, so a comfortable bed is important for me. This bed was definitelly not the worst hotel bed I have experienced, but it was not very comfortable either. It was a bit on the hard side.

Our room had a miniscule television.

An older hotel, but still clean, neat and tidy. Beds were comfortable, bathroom was clean and the staff were friendly - so all the big things covered. The included breakfast was fantastic. Cheaper than hotels in the ring, but only 9mins by U-bahn from the centre of town (100m walk, runs til midnight every 4mins peak/8 mins off-peak, free with the Vienna Card). Very close (200m) to the summer palace of the Hofburgs which is also worth a look.

We were booked into this hotel by the Vienna Tourist Board the morning of our arrival as they had stuffed up our booking with another 4 star hotel. We took one look at our "double" room under the stairs (two skinny twin beds at opposite ends of the room, holes in the bedlinen, broken chair and ugly 1970s laminate fixtures), and left. Not a decision taken lightly as it was the 30th of December and there appeared to be no other accomodation in the city, but I would have rather slept in the airport. This is no four star - More like a 2 star. Don't be fooled by the rating.