We just stayed there for a week. The pension hasn't the elevator. There is also free wi-fi connection but didn't reach the signal inside the room, but you can connect on the floor, stairs and the breakfast room. Breakfast is really complete and made up as a buffet, our room was really big and very very clean. The pension is also well placed, is under one of the main street so in 2 minutes by foot you able to catch a bus or the metro.

Found Pension Kraml after an extensive search for accommodations in the budget category and it was a mixed experience despite its glowing reviews

It was most unfortunate that the doorbell broke down when we arrived and we were stuck outside with a German/Austrian family. Lucky we had the telephone number and Stephan came down swiftly to let us in. Kudos to him for taking swift action to get the bell fixed by that evening.

There is a small reception room on the 1st floor and after checking in, Stephan will show you to your rooms personally. No lifts though, so make sure you have the strength to lug your luggage up!

The rooms are clean and very spacious, although the decor feels like it was from the 1970s and a little drab, so I personally did not enjoy the room very much. The toilet is also very basic and. Another complaint was that there was wifi available only at the lounge so if you need to go online, you had to exit the building and going to the lounge - a little troublesome.

Location is also a mixed bag. Near Mariahilfer-strasse and mid-point between 2 subway lines so it is convenient in that sense, but not exactly near anything at the same time, especially if you have heavy luggage.

Breakfast is a very nice, cosy affair, also in a room out of the building, with a good continental spread. It's a great feeling when you enter the cheery room first thing in the morning.

In summary, service standards at Pension Kraml are good and the owners try to make your stay comfortable, but the room was less than appealing (for me at least). An option to consider if budget is a major consideration.

The Pension Kraml is a delightful place for a family to stay. My husband and I stayed there with our son and another couple. We shared a family apartment which had two bedrooms and a bath. The beds were extremely comfortable and the rooms charming. The breakfast room was typically Austrian and the food delicious. It is one subway stop from the main station and then a bit of a walk but well worth it.

After reading TA reviews we decided to stay at the Pension Kraml. My husband, daughter & I stayed in a family apartment. The cost of the room was an exceptional value in this expensive city. The rooms were quite large which we all enjoyed, particularly after a long day. My daughter liked the privacy of having her own room. The rooms are very clean, nicely decorated, the breakfast is substantial, and there is a separate room to catch up on email if you bring a laptop. We especially liked the location. Eventhough there isn't airconditioning, we opened the windows and enjoyed the fresh air at night. The room was never unbearably warm. The location is quiet and safe. Unlike US hotels, soaps & washcloths are not to be found in the Austrian hotels we used. So be sure to bring these items.