I missed my first night's stay as my flight from the UK was cancelled due to bad weather. I telephone the owner and he said he would keep the room for me (at a charge, of course).
I eventually arrived the following night and I spent two nights in a very nice room which was very warm, very clean and tidy and with everything I needed.
The problems started when I was asked to move rooms for the last night (which felt reasonable at the time - but in retrospect does not, given that I was charged for the first night) and was given a room right at the back of the hotel which felt like it was used as 'overflow'. As a lone female, I didn't feel safe, the room was cold, the bathroom was tatty and none of the furniture matched. The instructions on the safe were in German so I had no idea how to use it (I can speak some German), the windows were internal so there was no natural daylight - and despite the sub-zero temperatures outside, there was no spare blanket in the room - because, as the owner said, "if I put a spare blanket in the room then people will use it. This is NOT the Hilton".
The location of the hotel was fantastic - and the facilities were good (breakfast was excellent and free internet a bonus) - I am not super-picky but overall I couldn't help but feel this was a disappointing experience. I am afraid I wouldn't go back on principle.
- Corvinus Hotel Vienna
