My husband and I stayed at the Apartment Thurngasse 13/7, Vienna, during May and June, 2011. They have not returned the deposit, and after waiting for 2 weeks, listening to their lies, I finally contacted the police both in Vienna and in Finland.
Other negative things about the hotel/apartment rental "service". The apt was supposed to be cleaned every week, and it worked out about 3 out of 4 weeks. We had to ask for extra toilet paper at the hotel during week 1. The last week was not ideal, the cleaning lady never came, during that week, when we stayed there, even though we had to pay the final cleaning fee.
The trash was therefore taken out only once a week, and the door to the back-yard, where the trash cans were, were always locked, so we had to sit with the thrash in the apt for 1 week.
About the internet connection. The hotel advertises that with the room, you get a starter credit, that is IF the previous tenant has left you any, which he has purchased himself/herself from A1, from the local post-office, so obviously there are only a few seconds left for you to use. For 20Euro, you get about a 1-week of internet, if you do not watch any youtube, only really basic stuff.
Make sure you do not leave after the check-out, without the deposit, in cash, and get a receipt for the usb-stick, and for leaving the room clean.
- Bleckmann Hotel Vienna
