When I booked the family room at Hotel Pension Arian in August 2011, I did it based on the reviews on tripadvisor. I made a huge mistake not heeding the comments about the rude staff. The day that we reached, we went up the hotel and found out that they had cancelled our booking without any mail communication from us. When we lugged our luggage upstairs, the grumpy old man at the reception informed us that he had cancelled our booking. When we protested, he started yelling at us and made racist remarks. He told us that he often cancelled bookings for people from India and the Middle East since he felt they have trouble getting visas to visit Vienna! Guess what - he himself is from Iran!! Please don't make the mistake of staying at this dump with despicable staff. I would suggest trying Hotel Kummer across the road where we ultimately stayed. We loved our stay there.
- Arian Hotel Vienna
