Staff not well trained. On check in was allocated a room on executive level. I booked a room with a king bed and thought this was the floor with this bed type. I was told to use the lounge on this floor for breakfast after going to the restaurant on the ground floor. After starting my breakfast on the 12 th floor lounge I was told to leave.I was not allowed to use this lounge. The staff were very offious. On checking at the reception I was told that I was upgraded to the executive floor and this did not entitle me to use the lounge on that floor. If only I was told this when I booked in !!
- Hilton International Vienna
- Vienna Hilton International
- Vienna Hilton
