Once arriving at Hotel Papageno, the hotel lobby didn't look ANYTHING like the pictures on the website. This hotel needs a complete overhaul. My room which was as tiny as a shoebox - luckily, the bathroom must've just been redone. I also did not feel safe in my room. Also, NO AIR CONDITIONING! Then 2 days into my stay, I was woken up at 8am because the hotel's computer system had crashed and they lost everyone's reservations. I had to be woken up to prove that - not reasonable CS. Then, when I checked out A DAY EARLY, the receptionists were giggling because they realized they gave me the wrong room. And they knew the whole time and did not switch me. Disgusting service.
- Top Hotel Vienna
- Vienna Top Hotel
