We stayed at this hotel for 2 days, with a tourist group.
The hotel is "classic", traditional old fashioned and massive.
The room we got on the 4th floor faced a side street and was quite big, with minibar , a safe and an aircon unit which was not active. TV set was old and small but had international channels. Beds were separate, mattress was excellent. There was no kettle in the room.
Bathroom was nice and towels were extra large and soft. Taking a shower in the bath was not easy since shower head could not be adjusted. There was a shower gel container and only one bar of soap.
Breakfast was tasty and variety was quite nice. Guests could ask the waitress for cappuchino and fried eggs.
Hotel location is outside city center, but tram D or 30 minutes walk will take you there.

We stayed here for 3 nights, October 1-3, 2011. This hotel is quite spooky, from the elevator to the hallway to the room. The antique chandelier reminds me of a very old hotel we once stayed in Lucarno. The elevator is definitely antique already, our first experience. The bed mattress and pillows are overused. Even the tiny tv in the room is outdated already. The floor carpet is dusty and dirty. Of course, there is no room internet. What do you expect from an antique hotel? Front desk staff are not so helpful. Restaurant staff are more helpful.

This hotel is a great choice if you want to spend some days in Vienna. I booked two standard rooms and they upgrade us to junior suites as soon as I arrived! That was a great start! The hotel was beautiful, our rooms were tastefully decorated and huge. The bathrooms were a bit old, but they were clean and fine. The breakfast is great, I highly recommend it: great pastries! The only thing that I didn't like too much was the staff at the reception desks: they were nice, but not really helpful. It is 10 minutes away from the city center with the D tram but it is nice, because you get to see wonderful sights of the city. There is also a big supermarket just in front of the hotel that is open late and even on Sundays!

The customer service was excellent. The public transportation along with a grocery store was helpful across the street. The neighbourhood was very quiet and nice. My stay here was very enjoyable and I would recommend it to family and friends.