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Mercure Wien City – reviews, photos

4.0 of 5
Hollandstrasse 3, Vienna 1020, Austria
Hotel amenities
Mercure Wien City
Ranked #60 of 353 hotels in Vienna
4.0 of 5 stars 241 Reviews
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241 reviews from our community

    Trip type
Traveller rating
    79
    117
    38
    5
    2
Date Rating
Island of Malta, Malta
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Excellent location, wonderful and helpful staff, lavish breakfast and unbelievable impeccable in cleaniness”
5 of 5 stars Reviewed 28 January 2012

This nice and cosy hotel is just 15 minutes by walk to St Stephen's cathedral, 5 minutes from the tube station and easy to reach by car.
The staff are superb, most helpful and speak clear English and always with service with a smile.
The breakfast is prepared in a buffet style,-English and Continental- and a large variety to start your day.
The rooms are impeccably clean, spacious and easily reach by 2 lifts
Although this hotel is very near the City Centre (15 minutes by walk to St Stephen) it is in an unbelievable quiet area.
We recommend this hotel
Definitely we will revisit

Room Tip: from what i guess all rooms are well situated, but we had ours with a view of St Stephen from the wi...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask patni100 about Mercure Wien City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bettina Pitzl, Manager at Mercure Wien City, responded to this review
21 February 2012
Thank you so much for your friendly and motivate feedback - we hope you enjoyed your stay in our Mercure Wien City and we are looking forward to welcome you again :-) be sure we are working every day to optimize the quality and to define our service. Enjoy your day, best regards from Vienna, see you soon Bettina

Bettina Pitzl
Assistant Manager
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Hong Kong
1 review
1 helpful vote 1 helpful vote
“Excellent Stay”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Good Location, friendly staff.
Close to city centre and convenient for food and sightseeing.
If prefer not to have breakfast in hotel, it is easy to get to the city centre and there is a lot of coffee shops there!
Close to subway, it takes about 10mins walk to subway.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DoraHonHK about Mercure Wien City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bettina Pitzl, Manager at Mercure Wien City, responded to this review
31 January 2012
Dear guest, thank you for your comments here on Tripadvisor. It was a pleasure for us to make your stay comfortable and nice and we are happy to welcome you again. Greetings from our wonderful Vienna, see you soon Bettina
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Larisa, Greece
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“What a perfect bed....!!!!”
4 of 5 stars Reviewed 24 January 2012

Very good hotel with frendly stuff.It is near the center and you can go on foot.It was a good choice for us for Christmas.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask thea n about Mercure Wien City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bettina Pitzl, Manager at Mercure Wien City, responded to this review
25 January 2012
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Wien City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely, Bettina

Bettina Pitzl
Assistant Manager
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Switzerland
Senior Contributor
33 reviews 33 reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
“Excellent choice for Vienna”
5 of 5 stars Reviewed 19 January 2012
3
people found this review helpful

During my different business trips to Vienna, I was able to see different hotels. As one of my favorites has no more smoking rooms, I tried this one. I just can agree with all the reviewers here: extremely friendly staff, centrally located and, lets say, Mercure quality. The room was not big but OK, and what surprised me most, even if it was faced to the street, with closed windows there was no noise to hear, which I liked. The breakfast, as in most hotels, pricey but excellent with a good choice. So for my next trips, I will definitely return. Also there are good restaurant's in walking distance, as well as already mentioned, all other attractions and locations. Thanks again to the great staff which made my stay excellent.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 14 more reviews by starySwitzerland for Vienna
Ask starySwitzerland about Mercure Wien City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bettina Pitzl, Manager at Mercure Wien City, responded to this review
24 January 2012
Dear guests,

what a big happiness to read your comments about the Mercure Wien City. Thank you for your positive and nice words about our hotel, it's a great pleasure for all the team and really the biggest motivation for the future. We are looking forward to welcome you again in our house and be sure we make everything that also your next Viennatrip will be unforgettable! Have a nice evening, best regards from Austria, see you soon Bettina

Bettina Pitzl
Assistant Manager
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Hangzhou, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“An unassuming gem”
5 of 5 stars Reviewed 17 January 2012

This hotel was a very unexpected (yet good) surprise. It has a nice location, away from the hustle of the city, yet walking distance to most places. The airport bus station is just a few minutes away. The hotel has all the basics covered, and then some - friendly and helpful staff, free wifi, nice (if a bit overpriced) breakfast buffet, free printing in the lobby (comes in handy when checking in your flights), baggage weight, clean rooms, free tea.. And did I mention the nice staff?
If anything, the rooms are a bit on the small side, and if you're on a high floor, it might take a while for the shower water to warm up. But really, i'm nitpicking here. All in all, abery pleasant stay. Stayed there for four nights with my son.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mikoraud about Mercure Wien City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bettina Pitzl, Manager at Mercure Wien City, responded to this review
24 January 2012
Dear guest,

it is always so exciting to read the comments on the Tripadvisor site and then when I read a remark like yours it's amazing, beautifully and motivating for the whole staff. You let the sun shine for us with every word. Thank you!!
As you know we have the great location to discover our fantastic Vienna and our helpful staff will always be here for you to make your residence unforgettable.
See you soon in Vienna, we are glad to see you and welcome you again in the Mercure Wien City. Greetings from Austria Bettina

Bettina Pitzl
Assistant Manager
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Additional Information about Mercure Wien City

  • Mercure Hotel Wien City
  • Mercure Hotel Vienna
Address: Hollandstrasse 3, Vienna 1020, Austria
Price range (per night):* INR6,336 - 11,227

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