The Hotel Bristol was fantastic. We stayed here in December and just loved our beautiful suite overlooking the opera house. Not only was our room wonderful- the staff was top rate. The front desk staff were very pleasant and helpful. The Concierge helped secure dinner reservations at a restaurant that was completely booked before we even arrived, which was so appreciated. The morning after arriving, I decided that I wanted to see the Lipizzan horses. Again, the Concierge came to the rescue and found us two seats in the imperial box for the following day. I couldn't have been happier with the service provided. We didn't dine at the hotel but did have wine in the bar on two occasions. The bar area was very nice and comfortable, with a combination of locals and tourists relaxing over a coffee or drink.

My only (slight) complaint was with something that occurred on our final day. We had arranged for a late check out and left the Do Not Disturb sign on our door. We even confirmed the late check out with the front desk before leaving for the day. Upon our return, the Do Not Disturb sign was NOT on the door and the maid was cleaning our room. We obviously hadn't checked out-- luggage and garments were still in the closet! The maid was cleaning the bedroom and separating the beds. She made no attempt to leave when we entered, and then we had a language problem (not her issue at all- I am the one who doesn't speak the local language after all). I showed her the Do Not Disturb sign, and she STILL didn't leave. My husband finally used some international sign language, like pointing to the door, to get her to leave. I don't consider myself high maintenance, but I was very annoyed about this. When we checked out, my husband mentioned our issue to the front desk. The man we spoke with apologized, said that he had personally called housekeeping that morning to inform them of our late check out and was actually embarrassed (his words, not mine) that this had happened. I think this again shows the high quality of service at the Hotel Bristol. In many hotels the front desk staff would dismiss customers' complaints, but this was not the case here. I was impressed.

Lastly, the location of the hotel is amazing. The only taxis we took all weekend were to/from the airport. We were able to walk to every tourist destination we wanted to see!

The Bristol is a reasonably priced luxury hotel. The gym is really nice--good equipment and a nice view. The rooms are spacious. The front desk is friendly and helpful. And the bar is cozy and full of Austrians as well as foreigners which gives it a nice home town bar feel. The hotel is incredible convenient to all the major locations: across from the opera house, the main shopping street Karntnerstrasse is around the corner, the Hapsburg in city residence a couple of blocks away as are museums. I have stayed at many of the luxury hotels (Grand, Imperial, Sacher) in Vienna. I would pick the Bristol above all but the Sacher (which I love, but is usually more expensive.)

Central placed, near Opera is the best for shopping, walking, excursion. We have suite it is very luxury with 2 rooms with Opera view. Service is very good, staff are friendly and helpfully. We stayed here the second time, and both times it was the best experience for us. You could choose type of breakfast continental, buffet.

Stayed here in late Nov. 2011 on a business trip. Was pleasantly suprised with how central this hotel is - right next to the Opera and very close to all the shopping and sites around Stephensdom. The service is very good and the hotel has an old-world ambiance to it. Sure its' an older hotel, but the standard room I had was very spacious - replete with a front vestibule, very large bathroom with marble fittings, and a hallway leading to a decent-sized main bedroom that had lots of closet space and a comfortable bed. The amenities like the TV, minibar, bathroom were all of high standards, and there's definitely and Old World charm about this hotel.

I would add that the front desk and doormen all seemed to be very nice and although reserved in a typical Austrian way, went out of their way to be helpful, wish you a good day, etc.

I would say it's one of the more classic 4-star hotels, and given the price I paid and location I think it would be hard to beat. I would definitely stay there again. A lot of my colleagues stayed at the Radisson Blu just down the street and said although similarly priced it was not as nice a place to stay and service was a bit lacking so would choose this hotel over that one for sure.