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Mercure Grand Hotel Biedermeier Wien – reviews, photos

4.0 of 5
Landstrasser Hauptstrasse 28, Vienna 1030, Austria
Hotel amenities
Mercure Grand Hotel Biedermeier Wien
Mercure Grand Hotel Biedermeier Wien
Mercure Grand Hotel Biedermeier Wien
Mercure Grand Hotel Biedermeier Wien
Mercure Grand Hotel Biedermeier Wien
Mercure Grand Hotel Biedermeier Wien
Ranked #62 of 353 hotels in Vienna
4.0 of 5 stars 277 Reviews
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277 reviews from our community

    Trip type
Traveller rating
    100
    118
    40
    15
    4
Date Rating
Berkshire, UK
Senior Contributor
34 reviews 34 reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
“Disappointing”
3 of 5 stars Reviewed 31 January 2012

We stayed here for 3 days on a Great Rail Journeys trip and, along with all our fellow travellers, found the hotel below our expectations. Our bedroom was very compact, with air conditioning which did not seem to function, other than to keep the room unacceptably warm. The decor was tired and scruffy and our shower cabinet leaked alarmingly (although this was fixed incredibly quickly when we complained to the receptionist). We did find the reception staff to be responsive and efficient but overall there was a lack of visible management. We suffered two quite abysmal evening meals, with dull and unimaginative food served in a dull and uninspiring annexe to th emain restaurant. On the other hand, breakfast was plentiful, varied and of good quality and served by pleasant staff.
The location of the hotel is a little way out of the most attractive part of the city centre and not in the most attractive area. Whilst this is not a bad hotel it lacks the quality and character to make staying there positively memorable.

Room Tip: Insist on one of the refurbished rooms.
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  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5357-DM, General Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review
3 February 2012
Dear guest,

Thank you for taking the time to tell us about your experience at the Mercure Wien Grandhotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Roland Hamminger & Team Mercure Grand Hotel Biedermeier Wien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Ok, not a bad price but nothing special”
3 of 5 stars Reviewed 13 January 2012

I spent a week here on a business trip to Vienna. The hotel was consistent with my expectations of the Mercure brand. Unsurprising, distinctly average and bland.

The rooms are furnished in a classical style but seem to be slightly uncomfortable in most ways.

Given the choice I would not stay here again. I much prefer something cleaner more modern and friendlier such as the Marriott or Hilton.

Room Tip: If you must stay here, then go for a premium room.
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask leemond about Mercure Grand Hotel Biedermeier Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5357-DM, General Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review
18 January 2012
Dear guest,

Thank you for your review and your recommendation. We are glad to see that you globally enjoyed your stay with us. On the other hand we are very sorry that we could not fulfil all your expectations in terms of your room; please allow me to express my sincerest apologies.

We strive to provide a superior service experience for every customer; therefore your feedback is very important and valuable to us.
We appreciate your sharing your opinion, and we are looking forward to welcoming you again in Vienna and at Mercure Grand Hotel Biedermeier Wien.

Sincerely,
Roland Hamminger & Team Mercure Grand Hotel Biedermeier Wien
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Posted by an Accorhotels.com traveller
Brussels, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“2 days at the hotel, everything was perfect”
5 of 5 stars Reviewed 11 January 2012

I stayed for 2 days at the Biedermeier, conveniently located to visit Vienna, within walking distance of the CAT station (the fast train from the airport). Free internet in the lobby, but not in the room (only for a fee there), room size was ok, very quiet. Nice breakfast (was included in my rate), friendly staff. Will stay there again if I need to go to Vienna.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5357-DM, General Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review
13 January 2012
Dear valued guest,

Thank you very much for taking the time to post your comments about your latest stay in Mercure Grand Hotel Biedermeier Wien on tripadvisor.

It is a pleasure for us to hear, that your stay with us was comfortable and you enjoyed all of our services. Of course, I shared your comments with my staff!
One more thing about the internet: we offer highspeed internet free of charge in the rooms, I think there was a misunderstanding and / or wrong information about it. I really apologize for the circumstances.

Thank you again for staying with us it would be a pleasure to welcoming you again in Mercure Grand Hotel Biedermeier Wien!

Best regards,
Roland Hamminger
General Manager
Mercure Grandhotel Biedermeier Wien
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Derbyshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“New Year in Vienna”
4 of 5 stars Reviewed 7 January 2012

I recently stayed for 4 nights at the hotel. I enjoyed my stay. My room was a twin room but just me occupying it. The room was clean and a very comy bed, but small and the lighting wasnt very bright. The bathroom was clean and brightly lit. As in another previous report I also had a problem with the shower screen leaking over the bathroom floor. The hotel is situated on the side of a lond passageway, and my room was right on the main road. That meant that I had to walk all the way up the passageway to get in, and then all the way back along the corridor to get to the room. So it was quite a walk each time. The breakfast was very good, plenty of choice, and the staff were friendly and helpful. The breakfast room was light and bright. The reception staff were also very helpful. The Vienna underground system was quite close. It took me 6 mins to walk to the Landstrasse station where the CAT airport connection can be found as well as the underground (and am not a fast walker). There was another underground station nearer, only about 3 mins walk, Rochusgasse/market but that was only on one underground line.

Room Tip: Consider the long corridor if walking is a problem and ask for a room more central
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Charleyhorse_9 about Mercure Grand Hotel Biedermeier Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5357-DM, General Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review
10 January 2012
Dear guest,

Thank you very much for your review and your recommendation. It is always a pleasure for the entire team to receive such positive feed back. Thank you again for sharing this with the tripadvisor community and with us.
Your comments are highly valuable to us. Please rest assured that we will take care of the functionality of the equipment in our bathrooms.

We are looking forward to welcoming you again in Vienna and all the best for 2012!

Best regards,
Roland Hamminger & Team Mercure Grand Hotel Biedemeier Wien
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Posted by an Accorhotels.com traveller
Lugano, Switzerland
1 review
“Great choice!”
5 of 5 stars Reviewed 4 January 2012

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Mercure Grand Hotel Biedermeier Wien

  • Accor Grand Hotel Biedermeier Wien
Address: Landstrasser Hauptstrasse 28, Vienna 1030, Austria
Price range (per night):* INR5,891 - 10,671

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