Good things first: Feldkirch is a nice town and it was quite easy to find the hotel and the underground parking garage. Hotel seems to be ok and with some general behaviour adjustment for the staff the result might just be allright.

As we were on a road trip, we booked the hotel the same afternoon from the previous city and arrived to the hotel in the evening after few hours of driving. As we arrived, our reservation wasn't there and the receptionist had to go to a different computer to dig it out from their internet booking system which they apparently do not check very often.

We got a decent room which we had nothing to complain about - not until the visitors next door came to their room. The two rooms have a doorway between them so that the rooms could be connected to a family room and at least the door on our side was unlocked (we didn't dare to check if the other one was unlocked too). Even with the doors closed we could hear everything that the elderly couple in the other room was talking about (luckily in a language that we don't speak) and what the lady was doing in the bathroom. When she applied parfume as much as many old women do, the smell was instantly all over our room.

We didn't unpack but when we left to search something to eat, we told the story to the guy in the reception. He claimed that the hotel was fully booked, there were no available rooms and if the parfume smell bothers, we must open a window. The claim about the fully booked hotel was hard to believe because there were a lot of different room options available only hours earlier when we booked. Altough we were quite upset, we were also tired and didn't want to fight so we kept the room and just tried to manage.

In the morning we went to restaurant to have breakfast and there were couple of birds inside the restaurant going freely (sometimes even flying) in and out while eating crumbs from the floor and the staff was just ignoring them and didn't bother to close the door to the terrace when the birds were out. So much about our appetite.

When we were checking out, they tried to charge us 30 euros more than our reservation said (which they even had printed out for their own files).

Summa summarum, HI Feldkirch has potential of being ok but currently fails miserably because of the indifferent staff.

This very modern hotel is located at the end of the main street through the old town section of Feldkirch. There is a shopping mall connected to the hotel and a nice square with an outdoor cafe and a Gelato stand. It's very close to a bus stop and other landmarks of this beautiful town.

The hotel staff was very friendly and helpful, and spoke english well.

I was very pleased with all aspects with the hotel.

My one night visit to this hotel left mixed feelingsbehind . Unfortunately only rooms to the noisy side were available. There was renovation work going on on the same floor (which is always a nuisance). We received a voucher for a free drink (because no other room was available) and the service was friendly and helpful with restaurant information in the town. Otherwise the front desk does not seem to bee too interested in guests' needs.
Breakfast was an unpleasant experience due to several travelling parties. Breakfast itself was average.
When checking out we were prompted to pay for breakfast which was included in our rate. It took a clarification and there was hardly an excuse.
These experiences left me with mixed feelings.

This hotel had a central location in this small but beautiful town. It was easy to find and had underground parking which was charged for. The foyer was average but the staff did not seem to care whether we stayed there or not. The check in staff did not have very good English and could have benefitted from some customer service training. The rooms however were very spacious with modern decor and windows which opened wide. Ours had great views over the pretty square, church and mountains. The bathrooms needed renovating but nevertheless were practical.

We tried to dine in the restaurant but were told it was open only for the tour group staying in the hotel. Again, the English spoken by the restaurant staff was poor. We ended up going out. Breakfast was OK but could have been better if the staff had been welcoming and showed a little enthusiasm.

You can take lovely strolls from the hotel. There is a fast running river nearby and many beautiful little shops and restaurants. A castle overlooks the town.

My advice would be that the town is very worthwhile but it's probably best to stay in an alternative hotel.