From the minute you check in, you are greated with friendliness and elegance, and while your luggage is taken up for you, you're shown round the hotel and made aware of the times for food etc.
The fact that the wellness center & pool are included in the price is a godsend to ease the aches of a full day's skiing. each day your soft drinks are replaced free of charge, and the main lift up onto the mountain is less than 100m away and its practically silent!
the boot room sets a standard in itself with side access on the hotel, with each boot able to be on a heater for every guest, and a locked place to put your skis.
Of course there will always be a food critic but I'd happily say the food they serve here puts 3/4 of the restaurants in London to shame! 5 course evening meals with suggested wines to go with every single dish!

The rooms are so cozy and warm when you get home you'll wish it was as well insulated!
Its a convenient 2min walk to the centre of town and quite frankly the few 5* hotels that are around are in the middle of all the apres ski noise which makes the Kaiserhof such a better choice as we stayed during the Hahnenkamm World Downhill race the whole town is buzzing!

The staff are so friendly, knowledgeable and good at their jobs that it makes the whole experiance hassle free. Diana, Humberto, Franziska and Kevin will add to your holiday!

Without doubt my Wife & I will be returning and has set the standard way above the competition!

Just returned from a one week stay in this marvellous hotel.

The service from the staff here stands out from the first warm welcome in reception on check-in. The receptionists (in local costume) spoke excellent English (amongst other languages) and were happy to introduce us to all the facilities the hotel has on offer through a brief tour and escorted us to our room. Nothing was too much trouble including the obtaining of English newspapers free of charge for the public lounges.

The room was very clean and comfortable with great double aspect views over the nursery slopes. Lots of great touches such as long handled shoe horn, toiletries, gowns and slippers a large free safe and a mini fridge with 2 large bottles of water, 2 fruit juces and 2 cokes replensihed at no charge daily. In addition the ski and boot room facility was excellent for drying out your kit.

The restaurant served excellent food fror breakfasts and evening meals and here again the service was excellent. A particular mention to Alessandro and Humberto for their attention and obvious delight in making their guests' stay a happy one. The six course evening dinner is served in a relaxed atmosphere and the chef is amenable to modifying his offering if there is something you want to change.

Alessandro helped us to locate where the Snow Polo competion was being held and provided a hikers map for us to enjoy a walk there and back.

Locationally the hotel is well placed for the Hahnenkakamm ski lift, railway station, bus station, Steifalm Apres Ski bar and a Spar shop. It is also close to the excellent ski school that we used - Element 3 see separate review.

As a backdrop to the main reason for our visiting Kitz which was the wedding of our youngest daughter with over 60 guests, this hotel was perfect for completing our fantastic time in Austria.

We like Best Western Hotels but this one exceeds expectations!

Absolutely loved staying at this hotel! 100m from the Hahnekammbahn - 100 metres! that's like less than a minute walk! AND even closer to a ski lift. Ski schools and ski rental shops all around, so a very great geographical location. Inside the hotel is very warm and cosy, and the rooms are great, with wood doors, and wooden finishes all around, we loved it! We had a flat screen tv in the room and a good selection of channels, on quite a number of languages, not that we came there to watch tv! All the hotel employees were very helpful and smiling all the time, so made us feel very welcomed and quite happy to be there. We enjoyed the dinners very much, a number of courses every day including a salad buffet and a choice of 3 main course meals, and deserts at the end. At breakfast we also had a salad buffet, various juices, fruit, cheeses, bread, croissants and there was a cook making omelettes at your request with various ingredients, so we quite enjoyed our dining experience too! So basically a great overall experience and we are definitely coming back!

Very smart and comfortable hotel and the food was great. This hotel is a short walk from the village centre and very close to a ski lift which takes you up to some spectacular views. The staff dressed in their traditional costume were always friendly, polite and helpful. We would recommend going to visit:- 1. Salzburg 2. Lake Chiemsee take ferry to Priens to Herren Island to see Ludvig Castle 3. Kufstein to visit castle and listen to the largest free standing organ in the world which plays every day at 12 noon in memory of those lost in wars - magical!! 4. Eagles Nest at Berchtesgaden Hitler's retreat a coach takes you to the top of the mountain again spectacular views.