A must stay for sure! My husband & I loved every aspect of this hotel. It's set in a beautiful location, right on the mountain, a short walk from the main village...a true oasis. The service is exceptional! There is a ski room where you can store your equipment & there's a heater for your ski boots! The food is amazing. We had lamb & steak - such great meat! There is a lounge area with good live music & tv. All the staff are so friendly...speak at least 3 languages & love talking with the guests. One night we wanted to watch a sports game that wasn't shown on our room tv. The staff were quick to set us up in the main reception area & served us a 3 course meal right there! The best experience we've ever had. We never had to or wanted to leave the hotel! STAY HERE!!!!!

Wow, what a pleasant surprise. Looking to book a 5 star hotel for New Year's getaway with the gf but couldn't find any available. We had to "settle" for this one as it's one of the top ranked on tripadvisor even though it wasn't a 5 star hotel I originally wanted. This hotel exceeded all my expectations and more! It had the amenity, facility and service of any great 5 star hotels!

We booked in late November so only a double room was available. The whole hotel and the room was tastefully decorated. It had the ski lodge feel yet everything was modern and updated. Best of all is the hotel staff, they were all amazing, service with a huge smile all the time, nothing was too much trouble. The best staff is Arnold, who works in the restaurant for breakfast, dinner and help at the lounge at night. This guy don't need any sleep and always great service.

A few issues....when booking massage, if you like deep tissue massage, make sure you tell the spa manager to arrange someone with strong hands. The pillows in the room was unacceptable!! WAY too soft, sleeping on my puffy jacket was better than stacking 5 pillows. If the hotel read this review...PLEASE CHANGE YOUR PILLOW! It's really unacceptable as it's extremely uncomfortable. I suggest travelers bring their own pillows.

The spa facility was great, two sauna with different temperature and a steam room. Small swimming pool but never crowded. Spa manager Daniela was great! Very few massage rooms so book your massage therapy early.

Some people here complained about the location of the hotel, I didn't find it bad at all. It was a easy 10 minute walk to Hannenkenbahn gondola and to the center of the village.

Lastly...I was expecting to go on a ski trip, not a winter fashion show! I was so under dressed as I only brought all my thermal wear and everyone at the hotel was fabulous in their Louboutin, Chanel and all.

This hotel is amazing in every aspect except location. The rooms are stunning and quite large. As we stayed with a large family group (aged 7 to 73) we booked several regular rooms and the Kitzhof Suite. The suite was an amazing experience. If you can afford it please book it. It was huge with 2 bedrooms and a magnificent lounge room with stunning local views. The food at the hotel was delicious...if somewhat fussy in nature....breakfast was all encompassing and certainly saved us money on the mountain as we didn't need lunch. the spa was excellent and had a good range of treatments and the pool was a treat as well....with many air jets etc. Overall I would highly recommend this hotel with the only downside being that it is not located close to a ski lift, though they do offer a free shuttle to a nearby gondola.

We were impressed from the moment we entered the front door to the sad time that we left after one week. The staff from front desk through housekeeping, restaurants and concierge were all great. The half board option was excellent value. It is a long way from Australia but I am guessing we will be back one day.

Thankyou to everyone at the Kitzhof.