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Hilton Innsbruck – reviews, photos

4.0 of 5
Salurner Strasse 15, Innsbruck 6010, Austria
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Hilton Innsbruck
Ranked #7 of 74 hotels in Innsbruck
4.0 of 5 stars 406 Reviews
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406 reviews from our community

What travellers say about this hotel
  • Old town(11)
  • Train station(9)
  • Very good(4)
  • Great location(3)
  • Rooms were nice(3)
  • Double beds(3)
Traveller rating
    138
    181
    68
    17
    2
Only show reviews for Family (65) | Couples (130) | Business (47)
Date Rating
Louisiana
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Lovely visit in Innsbruck”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

The Hilton in Innsbruck has a very good location. We walked to the hotel from the train station. No more that ten minutes. The location is perfect for visiting the town square. Our room was nice and clean and the bed was very comfortable. Our breakfast was included in our room rate and it was very good. The hotel staff was very helpful in giving us directions around town and recomending restaurants. The hotel is alittle dated but did not affect our nice visit to Innsbruck.

Room Tip: Make sure you eat their breakfast.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Good for quick stay”
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

This hotel was of the general high quality that you can count on at Hilton Hotels around the world. I chose this hotel because of this but also because i needed a hotel within walking distance of the Train station.

Staff at the hotel restaurant were a little overbearing and it was probably the least delicious meal that i had in Europe but thats what you get in hotels rather than dedicated local restaurants i guess.

If i were to do the trip again i would probably stay at the Ibis Innsbruck as the hotel is located in the train station and would be really convenient in Winter, rather than walking in rain and snow.

Overall good stay, high quality fittings, comfy bed and helpful staff.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Good hotel, great location and amazing view”
4 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

The hotel is just walking distance from the train station and city centre. Our room was on 10th floor and the view was amazing. Room was big but they were not able to provide us a king size bed instead they provided us two single beds. The breakfast was just OK. The staff was very helpul. Would recommend people to take rooms only above 8th floor to have a great view.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Shalini S about Hilton Innsbruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Senior Contributor
34 reviews 34 reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Fantastic hotel, close to Old Town”
5 of 5 stars Reviewed 26 January 2012

On check-in and mentioning that we were on our honeymoon, they upgraded us to a king room on the top floor with a lovely view over Innsbruck. We had room 1414 for 2 nights.

The room had a king bed, flat screen TV, desk, mini-bar, 2 chairs, table, tea and coffee making facilities, room service is available, a large bathroom with under floor heating and nice decor.

The hotel brought champagne and strawberries to our room which was lovely!

At check-in they also provided us with a map, and were very friendly and helpful.

The hotel is 5 minutes walk to the Old Town and the train station.

There was a full buffet breakfast which was great and they were very attentive with their service.

Room Tip: The higher rooms have a great view!
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TimandKath about Hilton Innsbruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven Beissel, Manager at Hilton Innsbruck, responded to this review
8 February 2012
Dear guest,

We highly appreciate your positive feedback on tripadvisor.com regarding your recent stay at the Hilton Innsbruck.

It is a huge pleasure for me to read; that you were content with our hotel facilities and that you enjoyed your amenities to your honeymoon. I proudly forwarded your positive comments of the friendliness & helpfulness of our Team Members directly to them.

We hopefully have the pleasure of welcoming you back soon in our hotel.


Yours sincerely

Sven Beissel
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
1 review
1 helpful vote 1 helpful vote
“Lots of Positives Ruined by a Huge Negative”
3 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

January 4-6 2012.

Great location: 2 blocks from the train station, walking distance to "Old Innsbruck", caters to skiers with a shop around the corner and a bus to the mountains.

Helpful friendly staff.

Wonderful view of the mountains.

Decent restaurant.

All ruined by **SMOKE**. If you are sensitive to cigarette smoke, don't even bother. The whole hotel is marked with no-smoking signs but apparently that doesn't actually mean anything. We arrived the first night and couldn't escape the smoke pouring in from the bathroom ventilation. If we hadn't pre-paid the rooms thru Orbitz (no refunds), we would have checked out and gone elsewhere.

The staff moved us to a higher floor further away from the casino, but we couldn't escape the smoke entirely. Granted it wasn't as bad, but the smell was still there, especially in the bathrooms.

I feel bad for the staff as they were genuinely trying to be helpful, but they are caught in a no-win situation due to the building's ventilation.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask TransitoNJ about Hilton Innsbruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven Beissel, Manager at Hilton Innsbruck, responded to this review
24 January 2012
Dear guest,

Thank you for taking the time to post this feedback regarding your recent stay at the Hilton Innsbruck on tripadvisor.com.

With pleasure I read that your overall experience was positive and that you found our team members to be very helpful.

I sincerely want to apologize for any inconvenience caused by the smoke smell and the problem with the ventilation system in your room.

We addressed this issue to our technical support again and are currently working on a solution within a new air ventilation system, which will be implemented upon a room refurbishment in the very near future.
Meanwhile we sensitised our team members again to especially check on the fresh smell of our guest rooms prior to the arrival of our guests in order to guarantee a comfortable stay.

We truly appreciate your feedback and hope to have to the pleasure of welcoming you back at our hotel in the near future.

Sincerely yours,

Sven Beissel
Hotel Manager
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Additional Information about Hilton Innsbruck

  • Hilton International Innsbruck
  • Innsbruck Hilton International
  • Innsbruck Hilton
Address: Salurner Strasse 15, Innsbruck 6010, Austria
Price range (per night):* INR6,353 - 13,598

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