We liked this hotel and we must say the personnel was always very helpful and kind with us. Spa relaxing, nice and clean. But we wouldn't go back because it's too expensive compared to what it offers to his customers.

We spent 3 nights here at the end of June and it was great. Everyone from the hotel was very friendly and helpful. Rooms were very nice and spacious. We had 2 rooms and one of the rooms was warm the first night (it was a suite and the AC just couldn't cool downt he bedroom). We discussed this with the hotel staff the next day and they were able to find us another room which was much better. I was impressed with how they took care of us. We ate dinner at their restaraunt on the roof and that was very good also. If we go back to Innsbruck we will stay here again.

No wireless in the rooms but it is available in the lobby. Ethernet cable in rooms but doesn't help with an iPad. So I just sat in the lobby to use the wireless.

Innsbruck is a lovely city, and also fairly compact. This hotel is close to both the train station and the old city. The staff were friendly, and we appreciated the free wifi in the public areas. Breakfast wasn't included with the price, but since we discovered it is rather hard to find a real breakfast in Innsbruck, you might want to go ahead and pay for it. There is a Wellness Area (sauna, maybe a hot tub, massage/spa services) but we didn't try them. The Irish Pub next door has cheap drinks.

A disappointment. Expensive and not worthy of belonging to the "Romantik Hotels" chain.
Personnel is kind and helpful, and the location is excellent. However the structure is old, without a proper lobby and without its own Parking. If you wish to park your car indoor they address you to a nearby public facility not connected to the Hotel.
The room, a "Romantik Double featuring new Swarovski bathroom" is tiny, with a squeaky bed and the Swarovski bathroom is a joke.
There is no Wi-Fi in the room, so leave your iPad at home, and the "Wonderful
and silent position with mountain view" first shows you a dreadful backyard full of garbage cans, satellite antennas and waste material.
We had trusted the notion that the Hotel was member of the "Romantik" chain.
Big mistake, never again.