Innsbruck is a lovely city, and also fairly compact. This hotel is close to both the train station and the old city. The staff were friendly, and we appreciated the free wifi in the public areas. Breakfast wasn't included with the price, but since we discovered it is rather hard to find a real breakfast in Innsbruck, you might want to go ahead and pay for it. There is a Wellness Area (sauna, maybe a hot tub, massage/spa services) but we didn't try them. The Irish Pub next door has cheap drinks.

A disappointment. Expensive and not worthy of belonging to the "Romantik Hotels" chain.
Personnel is kind and helpful, and the location is excellent. However the structure is old, without a proper lobby and without its own Parking. If you wish to park your car indoor they address you to a nearby public facility not connected to the Hotel.
The room, a "Romantik Double featuring new Swarovski bathroom" is tiny, with a squeaky bed and the Swarovski bathroom is a joke.
There is no Wi-Fi in the room, so leave your iPad at home, and the "Wonderful
and silent position with mountain view" first shows you a dreadful backyard full of garbage cans, satellite antennas and waste material.
We had trusted the notion that the Hotel was member of the "Romantik" chain.
Big mistake, never again. 

Rooms were little crummy, bed was old and creaky and we could feel the springs, toilet was extremely small, but clean. They don't offer parking, so you have to park at the building next door. Its coupon parking, so you pay for how long your car was there. There's no porter service, so we had to lug our bags up and down the stairs in between buildings in the snow. Internet wasn't working and no one could help us. Although the receptionist did try her best. In the end, they offered their computers for us. But it wasn't quite so convenient. Service staff were polite and helpful, no issues there. Breakfast was a bit of a letdown. It was in a quaint room but spread was a bit limited. The restaurant was great though! Would suggest you make reservations. I am in 2 minds about recommending this because it feels rather no frills, but Innsbruck is a small place, I am not sure if there is a better deal out there.

This was our first time staying in Innsbruck proper and it won't be our last! We have visited Innsbruck on day trips every year for the past 7 years and love this city! We normally stay 30 minutes outside Innsbruck in a wonderful 5* Relais and Chateaux in Neustift in the magnificent Stubai Valley. We will be back there this Christmas with our 3 sons! We were recommended to this hotel by our friend who is a waiter at the Neustift hotel as well as University student in Innsbruck and has been our house guest here in LA the past 2 summers. We were a bit worried as the hotel only had 4 stars, but we had a excellent stay. It deserves to be 5 stars! I would NOT stay anywhere else in Innsbruck. We booked their most expensive suite, The Maria Theriessen suite. The decor was Versace and swarovski crystal meets Imperial Austria. The living room was large and had a great view of the university and the Hofkirche. The suite was on the corner, so there were great views from all 3 rooms. Nice stereo system with some great cd's. The bedroom was very quiet and extremely comfortable for a european king bed. The bathroom was the star with swarovski crystals everywhere. The pedestal sinks were awesome! It had a large shower for 2 and a great tub for 2. They even had candles in the bedroom and bathroom to make it a "romantik" stay. The suite was 395 euros a night including a very nice breakfast buffet. The waitress even asked if we wanted eggs but we declined as I much prefer the european style breakfast. We had beers in their tiny bar the first evening and really enjoyed meeting the bartender and some of the locals. There is a nice Irish pub nextdoor with a friendly owner. A group of Austrian friends that we had met on prior trips in the Stubai valley (bartenders and restauranteers) made a day trip all the way from Vienna where they are now working to see us in Innsbruck! The Austrian people are incredibly friendly and really good people! We went to Swarowski crystal world with them and we all agreed it was a waste of money. They liked our swarovski bathroom better! They said the "Black Eagle" (Schwarzer Adler) is indeed the BEST hotel in Innsbruck. They were in awe of the suite! Unfortunately it rained our whole trip and was cold (it's usually 85-90 in July) so the hotel was not serving dinner up on their rooftop terrace. The views from the top up the Nordekette to the north and of Bergisel ski jump and Patcherfopfl Olympic mountain were phenominal. They have an original gondola car with its own crystal chandelier and table linens on the terrace where you can have dinner. We hope for better weather so we can book it for our next visit! 2 nights in Innsbruck was not enough. I never made it to their wellness area/spa in the basement because we spent so much time with our friends, but the pictures in the room and in the elevator looked phenominal. Definitely another reason for us to return! Thanks Schwarzer Sdler for a very nice stay. As our "governator" Arnold says...."I'll be back!"