Despite some of the previous posts, this hotel was the worst hotel we stayed at on a 3.5 week tour of Central and Eastern Europe (including hotels in Bosnia!). The room was not air-conditioned and in the summer, the third floor room was extremely hot. We ended up having to keep the door to the room open to let a breeze come through.

Although the hotel states that they have wireless internet (one of the reasons we booked the hotel) it didn't work. When we asked how we could fix it, we were immediately told it was our problem and our computer (despite the fact that there is in fact nothing wrong with our laptop at all!). Two nights turned into a constant argument with the hotel staff about the room.

We requested a double room, but were given a twin. When asked if there was any possibility to change, the answer was immediately "no" - without any apology for not having met our request. We were at all times polite, however the responses were not.

In fact, the response to our request was: "You'll have to deal with it and you can go somewhere else, but you've paid for two nights".

We would NEVER stay here again - EVER!

The hotel is a few kilometres from the centre of Salzburg. If you are going to the centre by bus, you walk about 300 metres from the hotel until you reach some traffic lights; the bus stop is just to the left of these lights. The buses are frequent – every ten minutes for most of the day. I don’t know when the last bus back is, but it is quite late. The journey takes about 15 mins off-peak, longer at busy times.
There is a small Spar supermarket on the other side of the road from the traffic lights.

Because the hotel is some way from the centre, we had dinner twice in the hotel restaurant; on both occasions we thought the food was reasonable value for money.

We were free to use the iron in the hotel’s laundry whenever we wanted, within reason.

The directions to the hotel I printed off from the internet said, at the end, “The hotel is opposite a church”. This is accurate. What the directions did not say is that the church had a bell tower. One bell chimes once at a quarter past the hour, twice at half past, and so on. The other chimes once at one o’clock, twice at two o’clock, etc. This goes on right the way through the night (all right, I can’t say from personal experience that it does chime at every fifteen minutes throughout the night, but from the times I did hear it chime in the small hours I think it’s a safe assumption). Then, at 07:00, the bells chime dozens of times . The first morning we were there was a Sunday, so I assumed that these rings were just to call people to church, and that the subsequent days would be quieter, but I think the same happened every morning we were there. What I want to know is, who first suggested having bells that rang throughout the night? And why didn’t they just take him out and shoot him?

To be fair, the bells weren’t that big a problem. (Which is just as well as they do seem very keen on church bells in Salzburg.) More of a problem was the lack of ventilation. Our room was in two parts; the first part contained the entry area and bathroom, and had a reasonably large window. The second part contained the sleeping area and had only a small window. These parts were connected only by a doorway (no door), and so there was very little flow of air through the bedroom. When we were there the temperature was only in the mid-twenties, but already the room was difficult to sleep in.

Family with two older kids had a nice stay in Salzburg. Room was a bit small for four people. Older staff were very pleasant. Some younger staff appeared to see us as an imposition. Breakfast was basic but restaurant on ground floor was a plus. Pay close attention to the check-in times. Location was a five minute walk to the bus stop and a 15 minute bus ride to downtown Salzburg. Kids loved the friendly "guard" dog in the lobby.