Don't bother. If your room number isn't in the 300's you will be extremely disappointed. the rooms starting with 3 have been remodeled the rest of the hotel is tired...down to the cigarette burned chairs in the bar/lounge area. The wait staff of the hotel restaurant were wonderfully kind. The front desk women were perhaps the worst I have encountered in my life. They couldn't care less about you. The exception was Nadine, she was wonderful and made an otherwise disappointing stay a bright spot. She should be promoted ... the other two women should be terminated. I stayed at nicer La Quinta hotels. The hotel could be a gem, but it needs a major overhaul and renovation of the property and the front desk staff. I've never paid so much and got so little!! Ritz prices super 8 quality.... except for the rooms starting with 3 .... those rooms were nicley done.

Just coming back from Die Gersberg Alm,
We choose the hotel for the location outside Salzburg.
Due to the festival we were lucky to find a room, I would have prefered the Shoene Aussicht but it was full.
The view is superb, the place is beautiful and there is a pool to relax after long walks in the mountains.
The restaurant is good but the carte is a bit limited.
Our only concern is the hotel service (not restaurant).
People are helpful but their English is often limited, the maid wake you up at 9:30 to clean the room without notice.
If you come back while there are inside and you want to use the bathroom, they don't care and go on.
Finally the service is not at the high of the bill.

Our family of two adults and three children stayed here over Christmas. We were supposed to stay for 5 nights, but loved it so much that we stayed 1 extra night!

We had a double and a triple room. Both rooms looked out to a snowy perfect picture. Rooms were generous in size and simply, but nicely, furnished. The extra bed in the triple room was a sofa seat around the corner from the other beds, so gave our daughter a degree of privacy that she loved. That room also had doors that opened out to a lovely little area.

On arrival, there were plates of fruit, pastries and nuts in our rooms. I don't know if this was a Christmas special or happens all the time.

Breakfast was great, with hot chocolates, good coffee and the usual selection of meats, cheeses, eggs and pastries. Lovely bread selection!

Dinners were also something to look forward to.

A small bar also served amazing apple strudel (the best of our Austria trip!), and great noodles with cheese. Good wines by the glass too.

The hotel looks down over Salzburg. We were perched high in thick, dry snow, looking down on the city under a blanket of fog. When the city emerged, it was glorious. The hotel grounds are extensive and looked great under half a meter of snow. We saw photos of it in Summer and it also looked fabulous.

We had a car to get to Salzburg and nearby skiing areas. On a couple of occasions, we also used taxis - no problems.

This is a family-owned hotel and it shows. Friendly, and helpful staff.

It was a joy to stay here.

We stayed at the Gersberg Alm for 3 nights over Christmas 2006 and the experience was totally perfect!! They had a Christmas package that included dinners which were very gourmet and some of the best we had on our trip to Salzburg/Munich. Breakfast was equally wonderful. The staff could not have been more accomodating and helpful, gave us ideas of what to do, such as taking a hike on a sunny Christmas Eve day to another inn, the Zistelalm, where we sat outside overlooking Salzburg, drinking in not only great beer but also the Alps (the fog in the valley made it quite magical!) This is what Salzburgers did that day -- not one American accent was heard. They arranged for concert tickets at the fortress, had a Christmas Eve program of stories/carols and just made it seem not at all like we were away from home. It might helped that we splurged on the "Nockstein" Apt. which was 2 bedroom/ 2 bath with a living room and kitchen. This was a 40+ room historic inn but very well modernized and appointed. It was helpful to have a car but it would be a good destination in and of itself. It really is only a 5 or so minute drive down the mountain into town. Can't believe it is not reviewed more -- many of the guests were either German or Austrian with a good sprinkling of Brits -- no young children at that time, I noticed. We would love to go back in the summer.