Must say I am surprised by some of the reviews below. Just returned from a few days at the Gersberg Alm with my family and had a truly incredible time.

We had two rooms, both very spacious and clean, although perhaps a little tired-looking. One was at the front with stunning views over the whole valley, including Salzburg itself with its picturesque castle and cathedral. That room had a lovely skylight and was light and airy. The other room was at the back with no views and tiny windows, which made it a bit stuffy given the heatwave (beware - no air conditioning).

Breakfast involved a great selection of food and could be eaten at the lovely outdoor area or inside. Dinner was delicious and again the atmosphere outside was great and the service friendly and efficient. Plenty of staff around.

The garden area is large and well thought-out with deckchairs and so on, and the pool is beautiful (although unheated) and has views of the valley.

Staff were happy to book taxis, restaurants etc. and to advise on activities in town.

If what you are looking for is a chic, modern, spotless, all-mod-cons luxury travelling experience, this is perhaps not it. But if you want a unique, genuine, beautiful, relaxing spot with great food and good service (albeit not always flawless) then look no further - book your room right away!

I have to say that I was looking forward to this hotel. It was aptly named for me to meet my husband in. He lives in Germany and I live in Italy and it seemed the perfect place to meet for the weekend.

I arrived for the weekend about 5 hours before my husband. I was on some small country road that went straight up a mountain. My car slipped on the ice and went into a snowbank. It was 7:00 pm, pitch black out, and I couldn't see anything. I called the hotel and told them the problem. They said that some GPS's tend to take people that way, but it was the wrong way. Nothing about this was said on the website. They said I would have to walk or call someone to tow my car. I asked if someone could come get me since I was only 1 km down the hill, I was a single woman, it was cold and dark, and I didn't know where I was going. They refused. I climbed the hill. After a few hours the police found my car and one of the nice kitchen workers took me back to the car so I could get it out of the snowdrift.

One other issue that we had was in booking a tour. I asked the receptionist to book a tour for us. She told us that they would pick us up. I asked if we could meet the tour in Salzburg since it was a 15 min ride away and we would already be there. She told us that it would be better to have transportation. We did, we had a great tour, until the tour ended and there was no return transportation. We had to get a 20 euro taxi ride back to the hotel. When we mentioned the situation to the manager/owner, he got argumentative and said we didn't understand anything since we were Americans. Despite being offensive, I have taken tours in dozens of countries on 6 continents and I think that it would be mentioned that there is no return transport. We were simply asking them to tell the next people that book a tour the situation and instead we were accosted and treated terribly.

I think the room was quite nice, unfortunately none of the rooms have a view, but it was comfortable. The breakfast was quite good and we ate in the restaurant one night. Other than appalling wine, it was quite good though over-priced. The customer service was really terrible. I would recommend staying in Salzburg instead. I have done that before and the hospitality is better.

Don't bother. If your room number isn't in the 300's you will be extremely disappointed. the rooms starting with 3 have been remodeled the rest of the hotel is tired...down to the cigarette burned chairs in the bar/lounge area. The wait staff of the hotel restaurant were wonderfully kind. The front desk women were perhaps the worst I have encountered in my life. They couldn't care less about you. The exception was Nadine, she was wonderful and made an otherwise disappointing stay a bright spot. She should be promoted ... the other two women should be terminated. I stayed at nicer La Quinta hotels. The hotel could be a gem, but it needs a major overhaul and renovation of the property and the front desk staff. I've never paid so much and got so little!! Ritz prices super 8 quality.... except for the rooms starting with 3 .... those rooms were nicley done.

Just coming back from Die Gersberg Alm,
We choose the hotel for the location outside Salzburg.
Due to the festival we were lucky to find a room, I would have prefered the Shoene Aussicht but it was full.
The view is superb, the place is beautiful and there is a pool to relax after long walks in the mountains.
The restaurant is good but the carte is a bit limited.
Our only concern is the hotel service (not restaurant).
People are helpful but their English is often limited, the maid wake you up at 9:30 to clean the room without notice.
If you come back while there are inside and you want to use the bathroom, they don't care and go on.
Finally the service is not at the high of the bill.