From the minute we walked into the hotel we were treated liked return guests and extend every courtesy. The front desk staff was very attentive and our room was ready even though we arrived before noon. We had room #10 which faced the Getreidgasse but with the double glazed windows we had no issues with noise. The batroom was very generous in size and had every needed amenity. The room was fairly large, especially given the age of the hotel.
The beds were the only slight negative. In a country known for quality linens and bedcovers as well as pillows, it is always a bit odd that the actual bed is usually not that comfortable. Unfortunately, that was true here as well. The bed was fairly hard and a tad lumpy.
The hotel has fee internet next to the library on the first floor. A little maze-like to find the first time but a plus.
We ate dinner at the hotel one night and had the breakfast buffet the next morning. We ate in the "formal" dining room for dinner and the wait staff deserves an A for unobtrusive and yet friendly service. The menu is extensive with a good wine selection. Game is a featured item and we were very pleased with the choices (dual language menus are available)
The breakfast buffet is your typical German/Austrian buffet with rolls, meats, cereals, juices and cheeses(and eggs made to order). At 32.50 Euros it edges toward being overpriced for what is offered and it is best enjoyed if you get a hotel rate where brekfast is included.
Overall, you cannot beat the location, the service and the charming character make for a most exceptional stay.
The rooms are all unique based on the location and age of the hotel, so prior to checking in ask to...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 April 2012
Dear Madam, dear Sir,
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Thank you so much for your kind and positive feedback.
We pride ourselves in the friendliness and attentiveness of our staff and hope to make every guest feel as welcome as you, when they enter the hotel.
We are sorry to hear you did not find our beds comfortable, however we do have softer mattress covers available upon request. We would be happy to provide these for you during your next stay.
Your thoughtful comments will be passed on to our staff with pleasure.
We hope to welcome you back to Salzburg as our guests again in the future!
Best regards from the city of Mozart,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC