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Sheraton Salzburg – reviews, photos

5.0 of 5
Auerspergstrasse 4, Salzburg 5020, Austria
Hotel amenities
Sheraton Salzburg
Ranked #8 of 136 hotels in Salzburg
4.5 of 5 stars 367 Reviews
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367 reviews from our community

What travellers say about this hotel
  • Old town(18)
  • Very nice(9)
  • Great location(6)
  • Train station(6)
  • Room service(5)
  • Free internet(5)
  • Friendly and helpful(4)
  • Ground floor(3)
  • Club lounge(3)
Traveller rating
    225
    108
    23
    9
    2
Only show reviews for Family (67) | Couples (134) | Business (48)
Date Rating
IRAN
Top Contributor
55 reviews 55 reviews
Reviews in 25 cities Reviews in 25 cities
79 helpful votes 79 helpful votes
“Pleasant Sheraton”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

I had a very nice stay at this hotel. Hotel is wonderfully located in the center of Salzburg adjacent to a beautiful garden with amazing view. The service was great. You can find almost anything here when it comes to breakfast. The hotel has a unique access to a neighboring public pool which is a great advantage during cold winter days. My room was quite spacious and the sleep quality was great. Overall a great experience , wish you enjoy it too !

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mehrdadnb about Sheraton Salzburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herbert Mosbruck, General Manager at Sheraton Salzburg, responded to this review
26 March 2012
Dear Sir or Madame,

we would like to thank you for taking the time and sharing your thoughts with us.
The satisfaction of our guests is very important to us and we are pleased to hear that you enjoyed your stay with us in Salzburg .
It would be a honour to us to welcome you back to Salzburg sometime in the future.
Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 helpful votes 5 helpful votes
“Excellent service”
5 of 5 stars Reviewed 17 January 2012
3
people found this review helpful

We had a very nice stay at the Sheraton Salzburg this weekend. The staff went out of their way to make sure our stay is pleasant. We were upgraded to the excutive floor, connecting rooms for our family of 5. The hotel is connected to the large public pool next door that the guests can use for a small fee. The hotel restaurants serve excellent food at a very reasonable price. I cannot express my gratitude enough to the staff from the front desk, concierge and housekeeping who made our vacation so enjoyable.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Quynn about Sheraton Salzburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herbert Mosbruck, General Manager at Sheraton Salzburg, responded to this review
13 February 2012
Dear Sir or Madame,

we would like to thank you for sharing your thoughts with us on tripadvisor.
We are pleased to hear that you enjoyed your stay with us in Salzburg and we would be happy to welcome you back sometime in the future.
Please be insured that we will give your complimets on to our entire staff.

Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Senior Contributor
25 reviews 25 reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Fantastic Location”
4 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

This hotel is located right in the heart of Salzburg, 5 minutes for the Christmas shops and downtown.
The hotel was brand new, rooms were nice and comfortable.
As platinum member I had access to the club lounge on the top floor. It had very good food with a marvellous view on the castle!
The hotel had also the wellness spa and the indoor swimming pool.

Room Tip: A room with a castle view should be a must!
See more room tips
  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dariotime about Sheraton Salzburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herbert Mosbruck, General Manager at Sheraton Salzburg, responded to this review
13 February 2012
Dear Sir or Madame,

we would like to thank you for taking the time and sharing your thoughts with us.
The satisfaction of our guests is very important to us and we are pleased to hear that you enjoyed your stay with us in Salzburg .
It would be a honour to us to welcome you back to Salzburg sometime in the future.
Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diamond Bar, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Loved the hotel and its' location.”
4 of 5 stars Reviewed 9 January 2012

It was truly a five star hotel and the price was reasonable. I thought about staying at the Sacher but this hotel was just a nice and a little less pretentious. I also liked the fact that there was a very nice public pool attached to the hotel and my son and I could use this pool without having to exit the hotel in December to do so, as there was a connecting door (the pool isn't owned by the hotel and there is a fee to use it).
I wonder when this hotel was built? I was thinking maybe they used it to house some of the actors in "The Sound of Music," however, I just found an article that claimed Julie Andrews stayed at the Österreichischer Hof and Christoper Plummer stayed at the Bristol. I'm thinking the Sheraton may not have been built yet in 1964. It was also a short walk to the Mirabell Gardens. Over-all, a great place to stay.

Room Tip: My room faced the front of the hotel. It was quite but the view was only that of the street. I belie...
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bearyz about Sheraton Salzburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herbert Mosbruck, General Manager at Sheraton Salzburg, responded to this review
13 February 2012
Dear Sir or Madame,

we would like to thank you for sharing your thoughts with us on tripadvisor.
We are pleased to hear that you enjoyed your stay with us in Salzburg and it is a honour to us to read such comments.
Regarding your question when the hotel was build, it was in the 1980's.
We would be happy to welcome you back to the Sheraton Salzburg Hotel sometime in the future.
Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Top Contributor
84 reviews 84 reviews
Reviews in 48 cities Reviews in 48 cities
148 helpful votes 148 helpful votes
“Loved it so much we extended our stay”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

We got such a good feeling the minute we walked into this property (a 360 degree difference from Le Meridien Vienna) that we decided to immediately extend our stay. The entrance areas were very inviting, there was no smell of cigarette smoke, and the front desk staff, especially Ms. Knoll were very friendly and welcoming. We were in a very spacious junior suite with a view of the garden. Unlike the Le Meridien Vienna, they had my son's rollaway ready in the room and did turn down service each night. They also provided extra slippers and a robe for him. Our room had plenty of space for our luggage and a box of chocolates and a note welcomed us. There was still water in the room for us each day. The bathroom was also large with a comfortable soaking tub and a great separate shower. The water closet had both a toilet and a bidet. We had access to the club lounge and it was very, very good. A couple of beers of draft, wine, cocktails, and a selection of bottled beers, soft drinks, juices, and waters. We loved the coffee machine and the selection of hot tea. There was always something delicious to snack on during the day and the breakfast selection was quite plentiful. We ordered some snacks from room service that were good and also had laundry done at the property. The property was an easy stroll to all the sites we wanted to see. Upon check out they presented us with a bag of chocolates and that was a sweet end to a wonderful stay. We are already looking forward to returning next Christmas because it was so very relaxing.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Chellebell about Sheraton Salzburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herbert Mosbruck, General Manager at Sheraton Salzburg, responded to this review
13 February 2012
Dear Sir or Madame,

first of all we would like to thank you for taking the time and sharing your thoughts with us on tripadvisor.
We are pleased to hear that you enjoyed your stay with us in Salzburg and we highly
appreciate the compliments which you have noted in your comments.
It would be a pleasure to welcome you back in the future.

Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Salzburg

  • Salzburg Sheraton
Address: Auerspergstrasse 4, Salzburg 5020, Austria
Price range (per night):* INR7,189 - 28,367

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