Quirky hotel near the Jakominiplatz bus terminal about 10mins walk from the 630 bus stop from the airport. The service was excellent and well above standards I’ve seen in many hotels in Europe. Reception was cheery and always tried to be helpful, whether it was finding a plug adapter for me or proffering an umbrella in an unexpected downpour. Rooms were rather old fashioned but clean and comfortable. The bedding was sparse (two small pillows and a single quilt) given the king-sized bed and the ventilation system could do with replacing with a proper air-conditioner as the humidity and heat in summer made sleeping difficult. The tiny sachet of shampoo was replaced once in a week. Also would have liked an in-room safe.

We stayed in the Gollner in May 2010. We were going to a wedding with our 16 month old baby so the hotel was perfect for this. The location is not so nice, I think the hotel is in the "studenty" part of town and we had to walk ten minutes to the centre which is not so bad. That is why I only gave 4 stars.

The hotel has a nice entrance and staff were very friendly on arrival (unusual in Austria ;-)) There is also a parrot in reception. Great to get the bigger kids excited. I think they let you feed it with some seeds.

We stayed in the newly build wing in the back in a suite. So I don't know what the hotel rooms are like. To get to the suite through hotel is a bit of a hassle with a buggy but there were several lifts and once done we got to our room quickly. The suite was right above the breakfast room with a fantastic little rooftop garden. We spent our evenings sitting outside drinking Austrian wine, chatting while the baby slept inside.

As a rule we were looking for somewhere where our baby can sleep undisturbed by us watching TV or just reading so the suite was perfect for that. There were two separate rooms. The living room had a pull out bed and the TV was in the bedroom so it is a perfect setup for families. The staff prepared the travel cot for our arrival. There was also a feeding chair in the room. Unfortunately, the whole hotel had only one feeding chair so when we asked if there is one in the breakfast room they told us that the chair was in our room. The beds were nice and firm and as usual in Austria two separate mattresses in a double bed. The value of the room was fantastic. I think some of the other hotels charged more for what we paid for a suite with a terrace. Some of the apartments have kitchens which we were promised but didn't get which was not a problem because those apartments are on two levels, I think and not very suitable with a small kid.

Overall the staff made our whole stay a great pleasure. When we asked for example where we could iron our clothes for the wedding, they let us use their laundry room where there was an ironing board and iron (ironing not allowed in rooms). Also the cleaning staff cleaned our room after we left for the wedding. This way our morning was a lot less stressful. Big thanks to everyone in Hotel Gollner!

Very shabby hotel. Room's interior dates back to the 1960's: old and timeworn, bathroom tiny with salmon pink tiles and stank. Room was very noisy. Whole third floor stinks of cigarettes. Staff tried hard to be friendly, but was rather unprofessional in handling our enquiries, poor English. Only positive thing was breakfast.
If you really want to spend your time in Graz in a nice but affordable hotel, I'd recommend hotel Daniel which is head and shoulders better (and cheaper!) than Gollner.

We spent here one night. Hotel is nice and comfortable. Very clean. Attraction for kids is a parrot in the reception.