We stayed at Courtyards in Vienna and Graz and the service was dismal at both. I tried for weeks to get directions from the train station to the Courtyard in Vienna and when I finally got instructions they were wrong. I also asked for directions from the train to the Courtyard in Graz and never got them. When we got to Vienna I asked four times for directions for the trip to Graz and was told each time that I would have the answer immediately. Finally as we were checking out I had to say, 'I am leaving for Graz now. Please call them and find out how to get to the hotel from the train station.' After the lady called her face went white and she told me it would take an hour on a tram and then a bus to get to the hotel because the hotel was not in Graz, it was near the airport - which is in a different city. The bus didn't even go to the hotel, it went to the airport, which is a ten minute drive from the hotel.
We rented a car at the airport and drove to the hotel. The one hour train ride from Vienna to Graz had become a four hour fiasco. When we got to the hotel there were about 10 people waiting in front of me and it took a half hour to get to the front of the line. When I was about to walk up to the desk the lady behind it said, 'Is there anyone else from Lockheed?' and she told me she would have to take care of them first. So as my family sat outside in the car in the rain I waited another 20 minutes. When I got to the front of the line I put my papers on the desk and the lady told me she had to take care of the other Lockheed guests who arrived while I was waiting in line (they had all lined up behind me).
I demanded to see the manager and I let him have it in my combination of caveman German and English and he told the lady to go ahead and register me.
The hotel building is nice and if you are flying into Graz and renting a car the location might work for you. There are a lot of inexpensive nice hotels in the middle of Graz, many frustratingly right across from the train station.
- Courtyard Graz
- Graz Courtyard
