In April 2009 we booked two double rooms for May 28, 2009 via their website and received a confirmation (bau376259bHQATre) by the hotel. When we tried to check in that day, we were informed by the manager, that they had given away our rooms because a larger group had arrived, and they didn´t want to miss the opportunity. We were not informed of this change in any way before our arrival. We stunned by lack of concern by your manager and unapologetic attitude she conveyed toward us.

I'd stayed the previous night at the Ibis hotel opposite (please refer to my report: "A Steady 3 Star Performance" for more details), and I decided to cross the busy "Bahnhofguertel" and check-in early , so as not to miss any of the exciting action from the Men's downhill ski race from Kitzbuehl, that was being broadcast live on ORF 1 TV,
This was not a problem at all.

LOCATION: The hotel is situated directly opposite the main "Hauptbahnhof" (train station) and is a good 10 - 15 minutes by foot into the old town, or about 7 minutes via the reliable and good value public transport system.
The Airport shuttle bus stop is close by and you can also take the train from/to Graz Feldkirchen (for the airport).
The train is the quicker and more comfier option, as it also allows One to "wet ones whistle" with a cool beverage in transit!
Bus & Train times are available at: www.graztourismus.at and www.oebb.at

CHECK IN/OUT: A friendly and efficient service!

ROOM: I was afforded a large twin, directly overlooking the main entrance to the "Hauptbahnhof".
The previous evening I'd faced the side of the railway station from the Ibis, but tonight I could see things from another perspective!
The room was very tastefully furnished and came with a fair size of bathroom, which had the option of a bath and power-shower.
Satellite TV was provided (mostly showing German language channels) and a decent size of mini-bar.
As the weather was very fresh outdoors, my neighbors decided to chill their champagne on the large window ledge.
What decadence!
The room was immaculately clean and provided more than enough hanging space for two persons.

BREAKFAST: An excellent choice of fresh rolls and pastries.
Good Austrian coffee and cold-cuts.
The hot sausage meat balls and scrambled eggs were superb, although the advertised "Power Breakfast" could have done with a few more hot options!
Good value for money at €13, if it's not included in with your package.

CONCLUSION: A very high standard of 4 star hotel, although the actual location may not be to everyone's taste.
Absolutely nothing at all to find any serious fault with.
I would not hesitate to stay here again, especially if I could acquire the same favourable terms: £61 inclusive "Power Breakfast and taxes!"
The "Walk-In Rate" would have been close to €200!
It was just a shame that I couldn't stay an extra night, or two, or three.....

At the end of May I had a business meeting in Graz. The small congress was organized at Austria Trend Hotel Europa Graz so I have chosen to stay at this hotel. The location of the hotel is excellent since it is very near to the train station. The room was very clean with a big bathroom. It has an air condition but you can always switch off and open the windows. They are very noise redundant because the street in front of the hotel is very busy all the time but from the room you can not hear the noise. The buffet breakfast was nice with a wide range. At the check in you get a credit card size key that you can put in in you wallet. The center of the town is not far from the hotel (20 min walk) and there are several trams that are going in the center.
The hotel is a nice business type hotel and it is very convenient if you are using the train station.

The hotel is member of a big hotel chain. Reception tries to be nice, but is overcharged to check you in. I got a room which was already occupied by somebody. In the alley was a suitcase broken open and just lying there. The rooms were o.k. Breakfast was very poor, no fresh fruit, no fresh rolls a very limited choice. Tee they had only the cheapest.... And all this for 136,- a very poor performance. With check out they were not able to write an address directly from the business card in the system for the invoice. That the hotel faces two very busy streets does at the end not matter any more!