Myself and my husband recently stayed in this hotel for one night with another couple from Prague, Czech Republic. We were enroute to Venice, Italy the next day. The room was modern and spacious and also had a security box for personal valuables. We encouraged our CZ friends to use it, as they tend to not to use them when travelling. Anyway to make a long story short, they left the next morning without taking their wallet with money in it from the box. Thus upon arrival in Venice, I had to call the hotel in Graz, to tell them of the what had happened. The reception staff agreed to go to the room and unlock the security box with the code we provided and they also agreed to send the wallet with the money to my friend's address via courier post. Upon arrival back in Prague,12 days later, her wallet was at the post for pick-up with the money in it. She is very thankful to the reception staff for their honesty and for accommodating her request in a timely manner. We would recommend without hesitation this hotel to other's, because of the staff's honest deed!
- Accor Graz Messe
