This is the second time we've stayed here so it can't be that bad! Ideally situated in the centre of the city, but the drawback of this is noise: whilst we were there roadworks just outside as well as the usual late night revellers. Very comfortable room, with high standards of cleanliness. Unlike another reviewer, we didn't find it in need of a refurb; loved the combination of modern bathroom and antique bedroom furniture. Rooms can be a little hot in summer, although a large fan is provided. Some of the staff were friendly and helpful, but not all.

renovations in the 80's killed the charm of the bar and courtyard restaurant. Decor oddly put together, breakfast uninspiring. There's got to be better options in this beautiful city.

Overall this hotel was not worth it's price and doesnt deserve it star rating. Firstly the positves - the hotel is centrally located and handy for most of the city centre and the staff are reasonably friendly. The hotel is located in a building which used to be a palace but the decor is looking very shabby and the rooms could do with a refurb.

The room was clean and fairly spacious but the bed was not comfy and the television was tiny. The wood flooring in the room was dirty complete with a dirty rug and the bathroom wasn't big. Breakfast was only ok, though it was served in a nice conservatory style room. The bar area for the hotel is quite small and the drinks are quite expensive.
Overall I would not recommend this hotel as there must be better value hotels in Graz.

Stayed there two nights for a conference. The location as well as the service provided including the breakfast was good, however the rooms possible have not been renovated for the past 30 years (Bathroom w/o window or air con, no shower curtain, OLD). The matrass was with a hollow so one could not have a comfortable sleep.
The Hotel rates itself as a 4*, however I would not give him one. It certainly was a germ in the last century however the owner have not invested in keeping it to todays standard.
As a frequent traveller my recommendation is to avoid this Holel.