Review of Gartenhotel Weingut Pfeffel, Durnstein, Austria
If the little touches make all the difference in a hotel experience, then the Gartenhotel Pfellel in Durnstein, Austria has a lot to learn. What did they not offer? Decor that matched the price, a location close to something to see and service that equals what we have found everywhere else in Austria.
This is an expensive hotel that tries to justify its very high cost by calling itself a spa. But it fails to achieve the spa experience. Our room looked like the European equivalent of a Wal-Mart clearance, circa 1980. All the furniture was cheap wood, painted pink. The outdoor-grade carpet was cheap and also from 1980.
Granted, the pool and sun deck are very nice—I have never seen a stainless steel pool anywhere before. But the spa never seemed to be actually open when my family and I were there. And the hotel did not allow alcoholic drinks on the pool deck. What gives? This is supposed to be a vacation!
We tried to book for a family of three through booking.com. The system would only allow us to book a minimum of two nights. We had to contact Booking .com to ask them to make a call to the hotel and change the arrangements for us. Then, we did not get an extra towel, housecoat, slippers or even a glass. And for a hotel that calls itself a "weingut," or vineyard, they did not even have wine glasses in the room.
Because we only stayed one night, the hotel charged us a higher rate, and then another 30 euros for our son. Sorry, the really bad fold-out bed and the breakfast were not worth 30 euros. The "mattress" was about an inch thick.
Yes, like all Austrian hotels, it was very clean. The food was good, but not great. And we found out it was over a kilometre outside of the town of Durnstein—there was nothing else around.
We had a much better place in Vienna and in the Salzkammergut, for less money.
So, for the price, the Hotel Weingut Pfeffel is not a good value.
- Gartenhotel Weingut Pfeffel Durnstein
