I think the hotel has changed hands since the last reviews. We stayed for two nights and found the staff to be friendly, helpful and efficient. Our room was large, had a lovely balcony overlooking the valley and was tastefully decorated. The room and bathroom were spotless and the beds were very comfortable, We ate in the hotel as there is little choice in the area unless you have a car and found the food (buffet style) to be good quality with plenty of choic. Breakfast was laso good with hot and cold buffet. The "Spa" section of the hotel is being refurbished so couldn't test it out during our stay. We would definately recommend this hotel and will stay there again when we next visit El Serrat/Andorra. The bus from Ordino also stops right outside the hotel which is great if you haven't got your own transport.
