Looking at the other reviews it seems we may have been unlucky but please read on as to what happended to me and my girlfriend... We booked through an agency called 'arinsal.co.uk' I would recommend against this as it saves you no money and they added no value to the selection of the accomodation. We were given room 1 on the 1st floor which is right next to the front door, below the second floor and above the bar/breakfast area.
All the rooms on the first floor will suffer from the following:
excessive kitchen noise between the hours of 7am and 9:30am,
excessive thumping and vibrational shaking from the floors above, all hours, even the middle of the night, it sounded like the plaster was going to fall off the ceiling sometimes. Wax ear plugs were sometimes not enough to drown out the noise and we would sleep lightly with our ipods in.
Our safe had not been unlocked by the previous occupant, I asked nicely twice to get it opened and after no avail i gave up.
On the second night, another guest checking in late woke us up at 11:30pm trying to get into our room. He had been wrongly directed by reception, or perhaps because I'd asked twice for the safe code they thought it might be funny, i think im being paranoid though and it was more likley incompetance on behalf of the receptionist.
Due to the noise, on day 3 we asked to move rooms and they said they 'would look into it'. They couldnt offer us anything and didnt get back to us with any other solution. I didnt chase it up for fear of having my breakfast tampered with, or something similar? perhaps i'm being paranoid again.
The rooms are finished to a good standard but are very small, you have to shuffle around the sides to get into bed, or climb over suitcases like we did because the cupboard is so small. The bathroom was lovely. I think the rooms are designed for a single bed but theyve pushed 2 singles together.
It's also right next to the pavement, if you're after an early start and drop off to sleep at say 11pm, unless you're an ultra heavy sleeper you will be awoken by shouting, swearing and general alcohol associated shouting betweem 12 and 2am. Try and sleep in in the morning to make up your lost sleep and the extreme noises from the kitchen and people running around in ski boots will drive you insane. There must be less than half an inch of plaster seperating the above and below floors. Take you ipod as a minimum.
We got ripped off by arinsal.co.uk and the hotel, and I don't want you to. We explained all of this to the manager of the hotel and he would not take our points on board.
Like it or lump it...
Enjoy!
Room Tip: Avoiding the first floor is a must if you like to sleep between the hours of 7-9:30am or 10pm-12am...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
By reading your comments about our property I do not agree at all on what you are saying. Unluckily, I think you were not in the right mood after a long journey by car from the UK. As you said once you arrived - and it has made you more sensitive.
We do not understand all your complaints in the last day - I received an email from you sent by the travel agency you booked, and I was really surprised as them. During the week, their representative came by at least 4 times and they always asked you how everything was going. They were told about the noisy, but never anything impressive was mentioned by you - and that's why we and they were really surprised about your unhapiness email sent.
Anyway, in part, I can understand your complaints about the noisy; about the rooms we know it is not big - although it fits everything we need to spend a week skiing - we have available ski lockers just across the road for you to keep your ski gear, which you never used. Also we have boot lockers available just next to the main stairs. The safe, in the following day you asked us, one of our staff came to help and you told her "don't bother" as you were not use it anymore. The noisy downstairs - breakfast time - it is relative. First of all, breakfast starts at 8am. The kitchen staff start at 7:30am, so it is impossible to hear noisy from the kitchen at 7am. Then, if we are really busy as we were in that week, coffee machine can make some noisy - for a minute - people talking we can not tell them to stop talking.... In all the ways, we are a very small hotel which our main guests are looking for good food, a nice and confortable bedroom, and a great day on the slopes. If we have not been able to offer that, we are so sorry you have not had the holidays you expect. But we do hope we can do it next time.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
