We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Acta Arthotel – reviews, photos

4.0 of 5
Prat de la Creu 15 - 25, Andorra la Vella AD500, Andorra
Hotel amenities
Offers & Announcements
Click for details
Hotel Acta Arthotel
4.0 of 5 stars 136 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

136 reviews from our community

    Trip type
Traveller rating
    67
    51
    10
    7
    1
Date Rating
Barcelona, Spain
Top Contributor
50 reviews 50 reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Excellent 4* hotel in the centre of Andorra La Viella”
5 of 5 stars Reviewed 5 February 2012

Very pleasant stay with friendly and professional staff, nice deco and EXCELLENT buffet breakfast served in the panoramic restaurant.

I won't recommend the cocktails from the lounge BUT the home made omelettes from the restaurant (breakfast) are amazing!

Tip: The hotel owns few car parking spaces in the basement but this is not the cheapest way of parking your car. 1st option will be to use the adjacent open air car park; 2nd option will be to park on the street and pay to the pay machine (only till 8pm and 3pm on Sat; Sun free!)

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by AC_BCN for Andorra la Vella
Ask AC_BCN about Hotel Acta Arthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acta Hotels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review
9 March 2012
Dear guest:

We’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers, We also appreciate your comments about the decoration, food, quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise!

Hotel Acta Arthotel
arthotel@actahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Top Contributor
63 reviews 63 reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
“Stinky, horrible design, old.......”
2 of 5 stars Reviewed 9 December 2011

This place is in a very good location in the center of Andorra la Vella, but, stink tobacco everywhere, the furniture is falling apart, horrible design, very bad toiletries, cheap towels, is a non recommendable place, for nobody.

Room Tip: Instead here Go to Andorra Park Hotel
See more room tips
  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by CesarAlonso for Andorra la Vella
Ask CesarAlonso about Hotel Acta Arthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acta Hotels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review
28 December 2011
Dear Guest,
We are sorry to hear we didn't live up to your expectations. Here at Acta Arthotel we work hard to create great experiences for each one of our guests, but if we fall short to deliver, we appreciate the feedback. We believe there is always room for improvement.

Regarding the smoke smell, unfortunately Andorra has different laws concerning this subject, which allows patrons to smoke indoors. Although we are equipped with a ventilation system, some trace of it can still be gently percived in some areas.

We have taken your points under consideration and passed it along to the housekeeping department where proper measurements are going to be taken.

We'd love the opportunity to make emends, so we would like the chance to welcome you back on you next trip to Andorra. Please contact us in advance so we can make sure we honor any especial request.

Respectfully,
Acta Arthotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Very enjoyable stay with a but”
4 of 5 stars Reviewed 14 November 2011

Spent one night in this hotel, which was part of an offer to go to the Caldea spa. I enjoyed the hotel very much, very nice big room, bed very comfortable, everything very clean, bathroom was impeccable and service was good. The breakfast in the hotel has to be one of the best breakfasts I have ever had regards the selection on offer. Great stuff, yet, as I know now, Andorra doesn't have any laws on smoking in public spaces like restaurants. What I think really let this hotel down was that people were allowed to smoke anywhere in the cafeteria over breakfast. Now, I smoke myself but I don't want to be enjoying breakfast in a cloud of smoke. Come on, I think a non-smoking area is needed here at least with some kind of divide so that breakfast can be enjoyed.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask daha_no1 about Hotel Acta Arthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acta Hotels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review
21 November 2011
Dear guest,

We are happy to learn you have enjoyed your time with us!. An especial thanks to you for sharing your experience with fellow travelers here on TripAdvisor.

We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.

We have taken the smoking-related recommendation and passed it along to the management for proper consideration.

It would be a great pleasure to welcome you back, please don´t hesitate in contacting the hotel in advance so we can arrange any especial request, and deliver a "but"- free unforgettable experience.

Best regards,
Hotel Acta Arthotel
arthotel@actahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles
1 review
1 helpful vote 1 helpful vote
“Room 324 on Nov 4 and 5, 2011”
5 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

We stayed in room 324 Nov 4 +5. Checked out at about 9:30am. In the 1-2 minutes it took to get to the elevator on 3rd floor, I realized I did not have the parking ticket. When I got back to the room, the cleaning lady had already gone in, threw away the ticket - and the box of liquers and wines I had packed to take home was gone. She did not speak English, but understood the ticket thing and came back into room retrieving it from the trash. Driving to catch a plane in BCN, I tried a dozen times to call the hotel to get an invalid phone number. I am hoping the relations director will read this and find out who took this box from room before I checked out. May contact at mried@gte.net. By the way, the room was fantastic!

Stayed November 2011, travelled with family
Was this review helpful? Yes
Ask petenmarion about Hotel Acta Arthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acta Hotels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review
18 November 2011
Dear Mr. and Mrs. Ried, We are very sorry to inform you that we have not found the box with liqueurs and wines that you left in your room. After checking with the house keeper, we did not find it. We really apologize for the inconveniences caused to you.
On the other hand, we are very glad to hear that you liked the room and hope you had a comfortable stay.
Again, accept our apologies for the trouble and hope to see you again in our stablishment.
Kind regards,
Hotel Acta Arthotel
arthotel@actahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Top Contributor
113 reviews 113 reviews
Reviews in 15 cities Reviews in 15 cities
61 helpful votes 61 helpful votes
“"Comfortable and close to everything hotel"”
3 of 5 stars Reviewed 5 November 2011
1
person found this review helpful

We chose this hotel because it has good reviews and they were true. The hotel staff was very friendly, cheerful and eager to help. The room was OK but with wide, big and comfy bed; they offer a few free small bottles of water which was very thoughtful. Their spa was small but nice with the Jacuzzi, steam room, different types of showers, etc... at a few steps away from each other and for €9 per person with bathrobe provided at the front desk. The bar/restaurant seemed big with comfy lounge chairs though we only went in to check it out but did not have anything or dine there. Most importantly, it was close to center town; no matter where you walk to, it was close to come back to. If you have a big car, no worry there, the shared parking was big with direct access to the hotel lobby. The big breakfast hall had a nice mountain view but crowded on a Sunday morning when we were there. It was more like a practical hotel for convenience than a romantic or architectural place.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by embcn for Andorra la Vella
Ask embcn about Hotel Acta Arthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acta Hotels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review
10 November 2011
Dear Guest:

Many thanks for your recent stay at Hotel Act Arthotel. We are glad to learn that you enjoyed our facilities and took advantage of our privileged location to discover Andorra. We are committed to deliver the best possible experience to each of our guests while with us.

We would love to have you stay with us again on your next trip to our city, and hopefully your give our restaurant a chance.. You won´t regret it!

We look forward to hearing from you soon!

Warm regards from the already snowy Andorra,

Acta Arthotel
arthotel@actahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hotel Acta Arthotel also viewed

Hesperia Andorra La Vella
4.5 of 5 stars 98 Reviews
Andorra la Vella, Andorra la Vella Parish
Show Prices ABS:HotelCheckRates-d498831?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Andorra Park Hotel
4.5 of 5 stars 157 Reviews
Andorra la Vella, Andorra la Vella Parish
Show Prices ABS:HotelCheckRates-d258692?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Pyrenees
4 of 5 stars 71 Reviews
Andorra la Vella, Andorra la Vella Parish
Show Prices ABS:HotelCheckRates-d633405?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 47 hotels in Andorra la Vella, ranked by popularity »

Been to Hotel Acta Arthotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hotel Acta Arthotel

  • Hotel Acta Art
Address: Prat de la Creu 15 - 25, Andorra la Vella AD500, Andorra
Price range (per night):* INR4,201 - 11,258

Owners: What's your side of the story?

If you own or manage Hotel Acta Arthotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hotel Acta Arthotel
Show the lowest price for this hotel (from our partners)
Show Prices