Spent one night in this hotel, which was part of an offer to go to the Caldea spa. I enjoyed the hotel very much, very nice big room, bed very comfortable, everything very clean, bathroom was impeccable and service was good. The breakfast in the hotel has to be one of the best breakfasts I have ever had regards the selection on offer. Great stuff, yet, as I know now, Andorra doesn't have any laws on smoking in public spaces like restaurants. What I think really let this hotel down was that people were allowed to smoke anywhere in the cafeteria over breakfast. Now, I smoke myself but I don't want to be enjoying breakfast in a cloud of smoke. Come on, I think a non-smoking area is needed here at least with some kind of divide so that breakfast can be enjoyed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 November 2011
Dear guest,
We are happy to learn you have enjoyed your time with us!. An especial thanks to you for sharing your experience with fellow travelers here on TripAdvisor.
We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.
We have taken the smoking-related recommendation and passed it along to the management for proper consideration.
It would be a great pleasure to welcome you back, please don´t hesitate in contacting the hotel in advance so we can arrange any especial request, and deliver a "but"- free unforgettable experience.
Best regards,
Hotel Acta Arthotel
arthotel@actahotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC