This is the second time we have visited Capital Coast, but this mistake will never happen again!
We are from Nicosia and travelled to Paphos for a getaway weekend. Firstly, we were told that check-in is at 2 pm, an hour later than when we arrived. We didn't mind -common hotel policy- but then no one offered to take care of our luggage or guide us to the hotel bar to wait.
Then upon entering the room later, we realised that not only it was small, but it wasn't the "sea-view" we booked online... It wasn't even side sea view, to look at the sea you had to stand over the rail of the balcony, practically risking falling down. We didn't complain though, cause we went there to have a good time and I wasilling to overlook a few things.
Then, we realised that our room was part of a larger family room originally, so we shared the front door with another room. At night when either of us left or entered our rooms every sound was amplified and this was very uncomfortable.
The last straw for me was the rudeness I encountered at breakfast. We were directed to table inside, but we told the waiter that we would seat outside at the veranda which had gorgeous sea views, although it was a bit chilly. He told us very abruptly that this cannot be done, they do not serve outside. I told him that I would just take my coffee and sit outside, I didn't expect anyone to serve me there, but was again told very rudely that it is not allowed. I understand hotel policies, but would appreaciate a kinder and more respectful reply. Afterall we were paying customers! We left within minutes without having breakfast!
The only good thing I have to say about the hotel is that is does have beautiful sea view rooms, if you get one and they don't cheat you and it has modern design elements, it doesn't feel old like many other hotels nearby. But overall, they lack in service which for me is number 1 for a hotel. There are much better hotel in the area which treat every signle customer as royalty. We will never return.
- Capital Coast Resort
- Capital Coast Hotel
